Edward Burke
Allendale,NJ
Summary
IT Support Specialist with excellent communication and problem solving. Has 5+ years working in a variety of customer service environments which include order fulfillment and delivery. Certified knowledge of operating systems, hardware and software. Worked closely with diverse groups of 15 or more people to provide outstanding customer satisfaction. Followed strict guidelines to meet rigorous health and safety standards in the food industry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Consultant
Business Machine Technologies Inc.
01.2023 - 10.2024
- Provided Technical Support for Over 200 Employees across all 50 states on-site and remotely through Microsoft Teams
- Documented IT related incidents utilizing ServiceNow application, outlining steps performed and communicating with outside teams
- Managed the company’s business lines through Verizon Portal to provide cell service and data for employees, as well as installation of Microsoft Intune for Mobile Device Management.
- Configured Logitech Meetup for the business's video conferencing needs, and provided on-site technical support for any audio/video and connection issues.
- Assisted users with any software issues including but not limited to: Microsoft Excel + plugins, Siebel TME, SAP, Microsoft Intune and Authenticator apps.
Amazon Flex
Amazon
10.2018 - Current
- Provided exceptional customer service to approximately 30 customers daily in a fast-paced environment collecting 300 or more groceries and prepares deliveries to reach customers in prompt and professional fashion
- Consistently achieved the highest pick rates of 60 units per hour to reach company expectations, and was awarded a $25 bonus for being among the top shoppers
- Counseled extensively during the pandemic to meet new health and safety standards, ensuring all areas of the workspace are thoroughly cleaned to protect customers and employees
- Troubleshot thermal printers 2-3 times per week when malfunctioning, ensures paper is promptly replaced to prevent impeding workflow for all employees
Education
IT Support -
PER SCHOLAS
Newark, NJ09.2022
Associate of Science (AS) - Business Administration
Rockland Community College
Suffern, NY05.2014
Skills
- MacOS
- Linux
- Windows 11
- Windows 10
- IOS
- Android
- Windows PowerShell
- Google Workspace
- ServiceNow
- Discord
- Thermal Printers
- Memory Modules
- CPU Fans
- Power Supply
- GPU
- RAID
- SSD
- NVMe
- Problem Solving
- Diverse Collaboration
- Customer Satisfaction
- Flexible and adaptable
Certification
- CompTIA A+ Certification
- Google IT Support Professional Certificate
Timeline
IT Support Consultant
Business Machine Technologies Inc.
01.2023 - 10.2024
Amazon Flex
Amazon
10.2018 - Current
Associate of Science (AS) - Business Administration
Rockland Community College
IT Support -
PER SCHOLAS
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