Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edward Burton

Hendersonville,North Carolina

Summary

Accomplished Quality Manager with a proven track record at VSP Technologies, enhancing operational efficiency and product quality through expert application of ISO 9000 standards and leadership skills. Successfully led quality improvement initiatives, achieving significant compliance and customer satisfaction milestones. Skilled in internal auditing and corrective actions, with a focus on fostering teamwork and professional growth among team members.

Overview

49
49
years of professional experience

Work History

Quality Manager

VSP Technologies
10.2004 - 10.2018
  • Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
  • Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
  • Evaluated quality problems and performed assessments to identify and resolve issues.
  • Mentored and encouraged employees to strive for excellence while fostering professional growth.
  • Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
  • Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Improved quality processes for increased efficiency and effectiveness.
  • Streamlined production processes by identifying areas for improvement and implementing corrective actions.
  • Wrote and implemented new rework procedures to standardize processes and streamline workflow.
  • Increased customer satisfaction through adherence to quality standards and customer requirements.
  • Promoted a proactive approach to risk management within the organization, mitigating potential concerns before they escalated into larger issues.
  • Led continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
  • Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
  • Calibrated instruments and scales in production area and quality lab.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Mentored junior staff members in quality management principles, fostering professional growth among team members.
  • Optimized supply chain operations through close collaboration with vendors on quality assurance matters, improving supplier relationships over time.
  • Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
  • Evaluated and approved new suppliers based on thorough assessments of their quality management systems, ensuring ongoing reliability in the supply chain.
  • Developed and deployed production control plans and created work instructions and procedures.
  • Ensured consistent delivery of high-quality products by closely supervising production teams throughout manufacturing processes.
  • Improved product quality by implementing stringent inspection processes and quality control measures.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Defined clear targets and objectives and communicated to other team members.

Coorrective Action Contractor

Honeywell
01.2004 - 04.2004
  • The Metropolis facility was shutdown due to an incident. I was hired by a Lawyer firm to install a corrective action system required by the Federal Government prior to start-up
  • Installed plant Corrective Action system
  • Trained everyone on how to use E-Cats which documented corrective actions including investigation activities and followup for effectiveness.
  • System was very effective and the facility was able to restart in a short period of time.

ISO 9000 Coordinator

Honeywell
09.1994 - 10.2003
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Attended week long ISO Lead Auditor training (BSI) Passed exam
  • Led efforts to get entire facility qualified to ISO 9002. (1000 employees)
  • Head of Lead Auditor team and trained several auditors to assist my efforts
  • Performed numerous Supplier audits in many different areas of expertise
  • Successful passing of many audits by BSI with very few nonconformities found


Trainer Coordinator

Honeywell
11.1987 - 09.1994
  • Improved trainee performance with regular evaluations and constructive feedback.
  • Boosted employee retention by conducting engaging and interactive training sessions.
  • Promoted a positive learning environment through effective communication and motivational techniques.
  • Assessed individual learning needs, tailoring instruction accordingly for maximum impact.
  • Tracked employee progress through various stages of their career paths, identifying areas where additional support or resources may be necessary.
  • Tested and evaluated students on materials presented in workshops and classes.

Shift Supervisor

Honeywell
10.1977 - 11.1987
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.

Communications Technician

US Navy
06.1969 - 12.1974
  • Top secret security job details unavailable

Education

Associate of Arts -

Richard Bland College
Petersburg, VA
04.1976

Skills

  • Internal Auditing
  • Quality Management Systems
  • Compliance Monitoring
  • Corrective Actions
  • Lead Auditor skills
  • Very knowledgeable concerning ISO 9000 standards
  • Procedure creation and writing
  • Excellent training skills
  • Communication skills
  • Problem solving
  • Teamwork
  • Leadershipp

Timeline

Quality Manager

VSP Technologies
10.2004 - 10.2018

Coorrective Action Contractor

Honeywell
01.2004 - 04.2004

ISO 9000 Coordinator

Honeywell
09.1994 - 10.2003

Trainer Coordinator

Honeywell
11.1987 - 09.1994

Shift Supervisor

Honeywell
10.1977 - 11.1987

Associate of Arts -

Richard Bland College

Communications Technician

US Navy
06.1969 - 12.1974

Similar Profiles

CREATE PROFILE
Edward Burton