EDWARD BUTTS
Austin,TX
Summary
Results-driven professional with significant expertise in managing client relationships and delivering high-impact solutions. Known for collaboration and adaptability, consistently meeting and exceeding client expectations. Proven skills in client communication and strategic planning, ensuring seamless account management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Key Accounts Specialist
Four Hands
06.2023 - Current
- Collaborated with cross-functional teams to develop tailored solutions that met the unique needs of each key account.
- Strengthened key account relationships by consistently providing exceptional customer service and addressing client needs promptly.
- Streamlined processes for order management, invoicing, and payment collection to improve efficiency of operations for key accounts.
- Completed routine and complex account updates to resolve problems.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Set up new customer accounts and updated existing profiles with latest information.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained new employees on customer service, money handling and organizing strategies.
- Contributed to event marketing, sales and brand promotion.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Managed both D and W channel accounts
- Assisted the product development team with Amber Interiors product launches and coordinated shipments for their internal photoshoots.
- Increased sales opportunities with personalized product recommendations.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Amber Interiors 3.7 million in revenue in 2024 (previously 1.1 million yearly).
- Lennar 1.8 million in revenue YTD. (previously 1 million yearly)
- SideDoor 990K in revenue YTD. (previously 850K yearly)
Key Accounts Coordinator
Four Hands
06.2021 - 06.2023
- Promoted a culture of proactive communication within the team, leading to improved collaboration among departments involved in servicing key accounts.
- Improved customer satisfaction by ensuring accurate and timely delivery of product information across multiple channels.
- Boosted team productivity by creating efficient workflows for managing large volumes of complex information within tight deadlines.
- Collaborated with cross-functional teams to gather necessary data, ensuring comprehensive coverage of all relevant details in product listings.
- Streamlined internal processes for better efficiency in handling product data and updating online catalogues.
Returns Coordinator
Four Hands Home
05.2019 - 06.2021
- Experienced operating with Golden and IAS
- Maintains accurate inventory, processes Return Authorizations, and builds weekly shipments
- Proficient working with Outlook, Excel, Powerpoint, and Adobe
- Lift Certified via Four Hands and H-E-B
- Streamlined returns process for a faster resolution, improving overall productivity and efficiency.
- Assisted in reducing company losses by accurately identifying fraudulent return attempts.
- Improved communication between departments by serving as a liaison between sales, warehouse, and shipping teams to expedite return resolutions.
- Collaborated with warehouse team to inspect returned items and determine resellability, minimizing waste and maximizing profits.
Market Meat Processor and Overnight Stocking
HEB
10.2016 - Current
- HEB trained in handling power jacks, and forklifts
- Proficient in cutting various types of meat while providing exceptional customer service
- Operated slicing machines to prepare meat for packaging.
- Performed basic maintenance on equipment to ensure proper function.
- Packaged and labeled products for shipment to customers.
- Achieved compliance with all health regulations through diligent attention to cleanliness standards during processing operations.
- Participated in ongoing training initiatives to stay current on industry trends and best practices for meat processing operations.
- Collaborated with team members to maintain a clean, organized, and safe work environment.
Lead Cook
Panda Express
10.2013 - 05.2016
- Have worked countless hours in high intensity situations while providing an efficient and friendly quality service
- Management experience in areas such as cash handling, service, prep, and kitchen help
- Have resolved issues among customers to ensure the Panda experience was excellent
- Prepared diverse menu items by utilizing fresh ingredients and seasonal produce.
- Maintained inventory levels by conducting regular stock checks and ordering supplies.
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Took over line positions in event of emergency.
- Consistently met or exceeded health code standards by enforcing strict sanitation practices throughout the kitchen area.
- Implemented effective cross-training initiatives, which allowed team members to seamlessly cover various roles during peak service times.
- Achieved high customer satisfaction ratings by promptly addressing concerns regarding menu items or food quality issues.
Seasonal Athlete
Nike
05.2013 - 08.2013
- Worked in both shoe and apparel sales departments
- Assisted with stocking, processing new inventory, making runs, and pulls
- Learned about a lot of Nike's innovations, and technologies present in shoes, apparel, and the difference it is making all over the World
- Responded to customer requests for products, services, and company information.
Education
Bachelors of Business - Business
Texas State University
San Marcos, TX12-2027
Some College (No Degree) - Music Business
Middle Tennessee State University
Murfreesboro, TNHigh School Diploma -
Rouse High School
Austin, TX05.2012
Skills
- Supply Chain
- Relationship management
- Financial acumen
- Customer relationship development
- Revenue growth
- Business development
- Research proficiency
- Teamwork and collaboration
- Attention to detail
- Sales reporting
- Adaptability
- Microsoft office proficiency
Certification
- Sales Support Employee of the Month May 2024.
- Assisted in winning Pinnacle award at the 2024 Highpoint Fall market for the Amber Lewis x Four hands collection.
- HEB Customer Service Partner of the month, 04/01/19, Awarded for outstanding customer service and quality work.
- Panda Express Merit Raise, 01/01/16, Awarded a $5 merit raise for running my own store, and being chosen to cook for Andrew Chung the owner/founder of Panda Express.
Timeline
Key Accounts Specialist
Four Hands
06.2023 - Current
Key Accounts Coordinator
Four Hands
06.2021 - 06.2023
Returns Coordinator
Four Hands Home
05.2019 - 06.2021
Market Meat Processor and Overnight Stocking
HEB
10.2016 - Current
Lead Cook
Panda Express
10.2013 - 05.2016
Seasonal Athlete
Nike
05.2013 - 08.2013
Bachelors of Business - Business
Texas State University
Some College (No Degree) - Music Business
Middle Tennessee State University
High School Diploma -
Rouse High School
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