Successfully and efficiently lead an over $160 million retail operation with innovative management style to maximize profitability and realize new revenue streams. Earning Store of the year awards and best in class achievements.
- Provided expert leadership to cross-functional teams;empowered department managers to effectively supervise, cultivate performance excellence, and sustain high employee morale and retention.
- Developed and deliver excellent customer service programs through high-level training, consistent customer appreciation initiatives, and greeting, assisting, and thanking each customer.
- Performed comprehensive operational and facility analysis to identify logistic improvements, and streamline inventory flow and shrinkage; implement proactive steps in appropriate corrective action.
- Launched exceptional recruiting, staffing and training programs to build and develop dynamic and highly capable teams; strategically leverage talent and allocating resources to regularly exceed business goals.
- Integrated leadership education and hands-on development strategies to teach, train, correct and empower all subordinate management and over 500 hourly associates.
- Optimize cash management; mitigate risks with keen attention to detail and enhanced security protocols.
- Established long-term rapport with key business partners, including vendors, suppliers and commercial customers.