Edward Carr
Eureka,CA
Summary
Driven Sales Associate with comprehensive experience in customer engagement, product knowledge, and inventory management. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics.
Overview
20
20
years of professional experience
Work History
Sales Associate
Home Depot
Albany, OR
04.2000 - 06.2020
- Customer Service:Greeted customers and provided exceptional customer service.
Engaged customers in friendly, professional dialogue to determine needs.
Helped customers find specific products, answered questions, and offered product advice.
Assisted customers with product selection, sizing, and styling.
Handled customer complaints in a professional manner.
- Product Knowledge and Information:Provided accurate information about products, prices, and services.
Maintained up-to-date knowledge of store merchandise and policies.
Demonstrated product features and benefits for customers' needs.
Answered incoming telephone calls to provide store, products, and services information.
- Sales and Upselling:Upsold additional items based on customer interests and needs.
Built relationships with customers to encourage repeat business.
Developed promotional strategies to increase sales volume.
Suggested ideas for improving store operations and increasing profits.
- Inventory Management and Stocking:Restocked shelves as needed to ensure sufficient inventory levels.
Organized stockroom shelves according to size, color, or style.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements.
Conducted inventories on a regular basis to track stock levels.
- Transaction Processing/Cashier Duties:Processed transactions using a point-of-sale system.
Performed cashier duties such as accepting payments, issuing receipts, and counting money back change.
- Store Maintenance and Cleanliness:Maintained cleanliness of store environment including floors, windows, displays.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Team Collaboration and Training:Collaborated with management teams to develop innovative marketing strategies.
Worked with fellow sales team members to achieve group targets.
Trained new team members in cash register operation, stock procedures, and customer services.
Education
E.M.T Certificate - EMT
College of The Redwoods
Eureka, CA12-2020
Associate of Arts - Art History And Education
Linn-Benton Community College
Albany, OR05-2017
Associate of Arts - Computer Science
Chemeketa Community College
Salem, OR05-1990
Skills
- Inventory Control
- Loss prevention
- Verbal/written communication
- Reliable and punctual
- Professional Demeanor
- Problem-Solving
- Superb time management
- Product knowledge
- Meeting deadlines
- Tool knowledge
- Mechanical aptitude
Timeline
Sales Associate
Home Depot
04.2000 - 06.2020
E.M.T Certificate - EMT
College of The Redwoods
Associate of Arts - Art History And Education
Linn-Benton Community College
Associate of Arts - Computer Science
Chemeketa Community College
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