EDWARD CARRILLO
Pasadena,CA
Summary
Operations and service leader with 10+ years of progressive management experience leading high-volume customer-facing operations, developing teams, improving KPIs, and driving disciplined execution. Proven ability to manage financial performance, customer experience, inventory accountability, workforce planning, compliance, and cross-functional initiatives in fast-paced environments. Known for hands-on leadership, structured coaching, data-driven decision making, and building engaged teams that deliver consistent results.
Overview
13
13
years of professional experience
Work History
Retail Store Manager
Spectrum
Monterey Park, CA
06.2021 - Current
- Lead day-to-day operations for a high-volume retail location with accountability for financial performance, customer experience, staffing, inventory, compliance, and execution of company priorities.
- Manage performance through recurring KPI reviews, business trend analysis, staffing forecasts, action planning, and structured follow-up to improve productivity and operating consistency.
- Coach, mentor, and develop employees through one-on-one performance conversations, observations, succession planning, and development plans; promoted multiple employees into leadership roles.
- Drive accountability across customer satisfaction, operational compliance, cash accuracy, inventory controls, sales execution, and workforce productivity.
- Partner with district leaders and cross-functional support teams to implement strategic initiatives, resolve operational barriers, and improve execution across changing priorities.
- Own hiring, scheduling, employee relations, attendance management, conflict resolution, and performance management while maintaining an engaged, customer-first culture.
- Lead through ambiguity and rapid change by translating broad business priorities into clear expectations, measurable goals, and daily operating routines.
Assistant Store Manager
AT&T
Pasadena, CA
11.2014 - 12.2020
- Supported all aspects of high-volume store operations, including staffing, inventory processes, customer escalations, operational standards, and business performance.
- Led onboarding, coaching, and employee development to improve execution, accountability, customer service, and team productivity.
- Monitored store KPIs and operational controls, identified performance gaps, and partnered with leadership on corrective action plans and succession planning.
- Resolved complex customer and employee issues with professionalism, discretion, sound judgment, and a focus on long-term customer relationships.
Connected Business Specialist
Best Buy
Duarte, CA
03.2013 - 10.2014
- Delivered consultative technology solutions while supporting customer engagement, operational execution, and peer training in a fast-paced retail environment.
Education
Business Coursework - undefined
Pasadena City College
Pasadena, CASkills
- Service Operations
- P&L / Financial Performance
- KPI & Performance Management
- Customer Experience / NPS Management
- Inventory Accountability
- Workforce Planning
- Hiring & Talent Development
- Cross-Functional Collaboration
- Continuous Improvement
- Safety & Compliance
- Change Leadership
- Operational Excellence
Timeline
Retail Store Manager
Spectrum
06.2021 - Current
Assistant Store Manager
AT&T
11.2014 - 12.2020
Connected Business Specialist
Best Buy
03.2013 - 10.2014
Business Coursework - undefined
Pasadena City College