Edward Carroll
Rio Rancho,New Mexico
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
15
15
years of professional experience
Work History
Lead Service Technician
Taylor Restaurant Equipment
09.2015 - Current
- Improved customer satisfaction by promptly addressing and resolving field service issues.
- Increased team efficiency through clear communication and regular training of junior technicians.
- Consistently met deadlines for repairs and maintenance, ensuring minimal downtime for clients.
- Developed strong relationships with clients by providing exceptional customer service and support.
- Mentored new hires, sharing industry knowledge and best practices to strengthen the team''s capabilities.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Facilities Maintenance Technician
Ameristar Casino And Hotel
07.2014 - 07.2015
- Improved facility efficiency by implementing preventive maintenance programs for equipment and systems.
- Reduced downtime for critical equipment through timely diagnosis and repair of technical issues.
- Ensured safety compliance by conducting regular inspections and addressing potential hazards promptly.
- Enhanced facility appearance with thorough cleaning and maintenance of both interior and exterior spaces.
- Maintained accurate records of all maintenance activities, ensuring proper documentation for facility management review.
Facilities Manager
The Downs Of Albuquerque
04.2013 - 05.2014
- Improved facility efficiency by implementing preventive maintenance plans and streamlining work order processes.
- Reduced energy consumption through regular audits and implementation of energy-saving initiatives.
- Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
- Developed and implemented safety protocols, resulting in reduced workplace accidents and increased employee satisfaction.
Appliance Repair Technician
Santa Ana Star Casino
09.2008 - 05.2013
- Improved customer satisfaction by providing timely and efficient appliance repair services.
- Diagnosed and resolved complex technical issues for a wide range of appliances, ensuring proper functioning.
- Maintained accurate records of all completed repairs, contributing to streamlined operations and better resource allocation.
- Collaborated with team members to share knowledge and expertise, resulting in improved overall performance.
- Created detailed reports on completed jobs, providing valuable data to management for decision-making purposes.
Education
Associate of Applied Science - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
Clovis Community College
Clovis, NMSkills
- Mechanical Troubleshooting
- HVAC Systems
- Inventory Management
- Preventive Maintenance
- Diagnostic Skills
- Training and Development
Timeline
Lead Service Technician
Taylor Restaurant Equipment
09.2015 - Current
Facilities Maintenance Technician
Ameristar Casino And Hotel
07.2014 - 07.2015
Facilities Manager
The Downs Of Albuquerque
04.2013 - 05.2014
Appliance Repair Technician
Santa Ana Star Casino
09.2008 - 05.2013
Associate of Applied Science - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
Clovis Community College
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