Edward Castillo
San Antonio
Summary
To obtain a challenging position where I can utilize my interpersonal communication, supervisory, and organizational skills to be a contributing team member.
Professional with strong technical expertise in customer-facing roles. Proven ability to diagnose and resolve complex issues, ensuring optimal performance and customer satisfaction. Strong focus on team collaboration, adaptability, and delivering impactful results. Skilled in troubleshooting, system analysis, and implementing efficient solutions. Reliable and prepared to contribute effectively in dynamic environments.
Overview
22
22
years of professional experience
Work History
Customer Engineer II
NCR (National Cash Register)
12.2019 - 03.2020
- Providing customer service to a long list of retail establishments
- Troubleshooting computer and register issues along with contacting helpdesk (IT)
- Ordering and replacing hardware when needed, along with installation
- Maintaining parts inventory and updating when needed
- Closing of daily work orders along with picking up and dropping off parts packages to Fedex
Maintenance Crew Leader II
City of San Antonio - Parks & Rec
05.2017 - 12.2019
- Supervising a crew of 4 Maintenance Workers, giving instruction along with direction for park maintenance.
- Make sure staff has supplies as needed.
- Filling out daily paperwork, such as NOL’s, sending and responding to emails.
- Making sure everything is set for special events.
- Community service with citizens.
- Mowing reports and with creating evaluations.
Maintenance Crew Leader
City of Cibolo - Parks
09.2016 - 05.2017
- Supervising 8 Maintenance Workers, giving instruction along with direction for park maintenance.
- Litter pick up, mowing, plumbing, electrical, sports field striping.
- City hall building maintenance.
- Issuing out daily assignments and tasks, filling out paperwork accordingly, and creating evaluations.
- Working closely with City Manager and City Council on projects throughout the city.
Equipment Operator I
City of San Antonio – TCI
05.2016 - 09.2016
- Supervising a crew of 3 Maintenance Workers with daily instructions.
- Mowing of drainage channels, right of ways, medians and city owned lots.
- Servicing and issuing out equipment.
- Assigning crew with proper and safe gear.
- Data entry of mowing checklist.
Maintenance Crew Leader I
City of San Antonio – Parks & Rec
12.2014 - 04.2016
- Supervised 2 Maintenance Workers, performing daily removal of graffiti.
- Printing and closing out work orders after being completed.
- Pressure washing pavilions, gazebos, picnic pads along with surface cleaning if needed.
- Painting over graffiti in the parks, tables, restrooms, walls, cement, etc.
Maintenance Crew Leader I
City of San Antonio – Code Enhancement
06.2013 - 10.2014
- Supervised up to 8 Maintenance Workers along with community service on a daily basis.
- Opening and distributing work orders to the crews and closing them out by the end of the day.
- Giving daily briefing along with monthly safety training.
- Pressure washing and painting over graffiti.
- Issuing out supplies and keeping track of inventory.
- Working closely with the City Council office. Receiving specific requests and being able to carry them out.
Gardener I
City of San Antonio – Parks & Rec
02.2007 - 06.2013
- Maintained landscaping for the parks, mowing and trimming of grounds.
- Cultivating and prepping of flowerbeds for planting.
- Operating equipment, zero turn mowers, street sweeper, bat winged tractor, string trimmers, etc.
- Communication with Horticulturists and keeping daily logs of spraying round up and other daily tasks.
- (Clean & Green)
Shift Leader
HEB Warehouse - Transportation
01.2001 - 02.2007
- Supervised up to 16 Dock Workers on a daily basis with the unloading and transferring of cargo to multiple facilities.
- Receiving of trailers from vendors, logging it into the system.
- Having cargo offloaded and transferred to an outgoing trailer.
- Dispatching the cargo to the proper location.
- Communication with yard personnel to fill empty bay doors.
Security Forces
United States Air Force
09.1998 - 01.2001
- Security over entire base
- Patrolling the installation.
- Security checks and responding to alarms.
- Traffic stops issuing citations and tickets.
- Responding to any disturbance throughout the installation.
- Law Enforcement
Education
High School -
Brackenridge High School
San Antonio, TX01.1997
Skills
- Remote support
- Customer support
- Software installation
- Network configuration
- Operating systems
- Incident management
- Telephone and email etiquette
Timeline
Customer Engineer II
NCR (National Cash Register)
12.2019 - 03.2020
Maintenance Crew Leader II
City of San Antonio - Parks & Rec
05.2017 - 12.2019
Maintenance Crew Leader
City of Cibolo - Parks
09.2016 - 05.2017
Equipment Operator I
City of San Antonio – TCI
05.2016 - 09.2016
Maintenance Crew Leader I
City of San Antonio – Parks & Rec
12.2014 - 04.2016
Maintenance Crew Leader I
City of San Antonio – Code Enhancement
06.2013 - 10.2014
Gardener I
City of San Antonio – Parks & Rec
02.2007 - 06.2013
Shift Leader
HEB Warehouse - Transportation
01.2001 - 02.2007
Security Forces
United States Air Force
09.1998 - 01.2001
High School -
Brackenridge High School
Similar Profiles
Sergio Alberto CastilloSergio Alberto Castillo
Program Manager Y Gerente De Proyecto at NCR ColombiaProgram Manager Y Gerente De Proyecto at NCR Colombia
Deaireo WilsonDeaireo Wilson
Lead Chef at National Cash Registry, NCRLead Chef at National Cash Registry, NCR
Zachery DobbsZachery Dobbs
Customer Engineer at National Cash Registry, NCRCustomer Engineer at National Cash Registry, NCR
David WinklerDavid Winkler
Maintenance Mechanic at Aisin USAMaintenance Mechanic at Aisin USA
Miriam RodriguezMiriam Rodriguez
Phlebotomist/Hair Transplant Technician at Limmer Hair TransplantPhlebotomist/Hair Transplant Technician at Limmer Hair Transplant