Summary
Overview
Work History
Skills
Timeline
Generic

Edward Chan

Newburgh,NY

Summary

Results-driven Assistant Property Manager with 7+ years of experience overseeing residential property operations, tenant relations, lease administration, and maintenance coordination. Proven track record of enhancing tenant satisfaction, reducing vacancies, and ensuring compliance with housing regulations. Skilled in using Yardi and Rent Café for property management tasks, financial reporting, and process optimization. Adept at collaborating with vendors, legal teams, and onsite staff to support efficient, well-maintained, and community-focused properties.

Overview

7
7
years of professional experience

Work History

ASSISTANT PROPERTY MANAGER

PCD Development
02.2023 - Current
    • Coordinated with vendors and contractors on work schedules, invoicing, and compliance with insurance requirements.
    • Conducted detailed move-out inspections to assess damage and determine necessary repairs.
    • Managed day-to-day operations, maintenance, and capital improvements for residential properties.
    • Investigated and resolved tenant complaints, ensuring a high standard of resident satisfaction.
    • Analyzed local market trends to develop competitive and effective rental pricing strategies.
    • Planned and executed community events to enhance resident engagement and foster a positive living environment.
    • Built strong, professional relationships with residents through collaborative teamwork and exceptional service delivery.
    • Verified applicant income, assets, and expenses; maintained accurate file tracking documentation.
    • Ensured compliance with housing safety standards and contractual obligations by promptly addressing resident concerns and service requests.
    • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.

ASSISTANT PROPERTY MANAGER

Bridge Property Management
07.2020 - 02.2023
  • Trained leasing agents, assistant managers, and property managers in Yardi and Rent Café software systems.
  • Performed detailed unit move-out inspections to assess repair needs and document property damages.
  • Verified rent and fee collections, prepared deposits, and ensured accurate financial processing.
  • Managed tenant relations by promptly addressing concerns and resolving issues to maintain resident satisfaction.
  • Maintained comprehensive and accurate records of property transactions and documentation.
  • Monitored tenant billing, property expenses, and vendor payments to support accounting operations.
  • Facilitated lease renewals and led negotiations with tenants to ensure mutually beneficial agreements.
  • Collaborated with legal counsel on eviction proceedings and lease-related disputes.
  • Conducted follow-ups with delinquent tenants and coordinated payment collection procedures.
  • Completed final walk-throughs with tenants, identifying and documenting necessary repairs.
  • Oversaw rent collection processes to ensure timely payments in compliance with landlord-tenant regulations.
  • Maintained organized records of rental payments, including dates and transaction details.

Leasing Consultant

Bridge Property Management
08.2018 - 07.2020
  • Connected with prospective leads via telephone, email and in-person.
  • Addressed resident concerns promptly and professionally, escalating issues.
  • Managed renewal process for existing tenants, discussing lease terms and negotiating rent increases when appropriate.
  • Utilized social media platforms to engage with prospective tenants and showcase property's highlights.
  • Conducted property tours for potential residents, showcasing available units and amenities.
  • Showcased residences with virtual and in-person tours to highlight features and benefits.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Verified tenant incomes and other information before accepting lease applications.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Greeted clients, showed apartments, and prepared leases.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.

Skills

  • Fair Housing Compliance
  • Collections
  • Budgeting and Financial Reporting
  • Software Utilization (Yardi, Rent Cafe, Bluemoon, Entrata)
  • Maintenance Oversight
  • Lease administration
  • Tenant relations
  • Occupancy management
  • Training and mentoring
  • Marketing and advertising
  • Legal and regulatory compliance
  • Maintenance coordination

Timeline

ASSISTANT PROPERTY MANAGER

PCD Development
02.2023 - Current

ASSISTANT PROPERTY MANAGER

Bridge Property Management
07.2020 - 02.2023

Leasing Consultant

Bridge Property Management
08.2018 - 07.2020

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Edward Chan