Edward Charles Warner

As an Operations Administrator I am responsible for providing administrative support to all ScanTech Offshore locations globally by:

• Facilitate administrative support to enhance efficiency within UK operations team and SLT team.
• Collaborate with finance team to raise purchase orders and ensure timely closeouts, utilising relevant procurement software and protocols.
• Maintain and update database applications to support operational efficiency and data integrity.
• Overseeing travel for staff to GTY Base – ensuring space in staff houses, arranging per diem allowance & Transport.
• Coordination of training programmes for UK-based offshore team, focusing on key competencies and industry best practices.

As a Firefighter I respond immediately and safely to emergency calls and requests for assistance. As well the Control, Containment & Extinguishing of Fires, my main duties include:

• Attending regular and varied training lessons & scenarios.
• Safely and efficiently carry out tasks given by the Officer in Charge at incidents.
• Make safe RTC incidents and support casualty extractions if/when required.
• Routinely check and log all equipment is of a safe working standard for use stored on the Fire Appliance.
• Safety Working at Height (level 1) & Water Rescue capabilities.

As a QA Technician I am responsible for ensuring that all items that are despatched offshore to customers meet strict safety and inspection protocols. My main duties include the below:

• Compiling certification packs for loadouts of various scopes of equipment to ensure all items are maintained and despatched in line with Claxton IMS procedures as well as Industry & Client Standards.
• Organising Testing & Inspection services on site or remotely.
• Maintenance of Company owned tools and upkeep of database to ensure all items are kept within annual testing requirements.
• Assigned new asset numbers to new equipment purchased by Claxton while verifying all relevant documentation for completeness.
• Coordinate saving and logging of Claxton supplier certification to ensure compliance with third-party inspection standards.
• Conducted daily checks of crane and forklift equipment, ensuring identification and rectification of defects and safety concerns.

Assisted clients with inquiries regarding machine parts and servicing needs. Provided support for service technician requests efficiently.
Facilitated initial contact for all service department enquiries. My main duties included:

• Facilitating comprehensive service contracts for scheduled technician visits, enhancing machine performance and preventative maintenance strategies across equipment lifecycle.
• Assessed and prioritised machine breakdown cases, utilising problem-solving skills to optimise customer support and resource allocation.
• Maintain and update vehicle databases for a mixed fleet of 15 cars and vans to support operational effectiveness.

My role as Hire Controller consisted of covering all on-going contracts based in Europe and Africa ensuring the precise control of rental equipment & personnel using the InspHire Database System. Duties included (not limited to) below:

• Allocation of equipment & personnel ensuring charges are entered into InspHire correctly.
• Requesting and tracking purchase orders from clients in regards to new & ongoing rentals and maintaining tracking documents.
• Participate in weekly PO & monthly invoice review meetings to identify and discuss any potential hindrances to continuation of service and payment issues.
• Liaising daily with all departments (sales, Workshop & Logistics, Finance & Credit Control) to ensure all rental trigger points, operational standby/suspensions, shipping periods are understood so collectable invoices are raised at the earliest agreed point to ensure the swiftest cash collection possible.
• Raising sales estimates (quotations) to clients for equipment, personnel & sales items such as spares and miscellaneous goods – raising supplier purchase orders when required

Unfortunately All Staff that were in their probationary Period, myself included, were made redundant due to the impacts of the COVID Pandemic.

Having started as a trainee Sales Engineer with basic responsibility of dealing with piping and flange enquiries, I progressed to working with more established clients and larger value projects. I became the main point of contact for an established overseas client (GE Australia) and assisted all departments of SMS. In February 2016 a new department was created, and I was selected for the ‘Aftersales Initiative’ with the title of Aftersales Engineer. Following the successful improvement of the aftersales business stream, I was then selected to be part of a small team for a new Joint Venture Company called SMS-Eastern. Responsible for maintaining and supporting hose management contracts and the supply of products and Service Technicians for surveying/fitting as well as purchasing of all stock & bespoke equipment for the department. The Main Duties of my roles at SMS Included the below:

• Responsible for taking high volume of client enquiries on a daily basis.
• Managing large volume of order placement of hydraulic, pneumatic and electrical control systems.
• Actively source material, negotiate costs (buying and selling) to ensure budgeted orders are met.
• Operated using Opera/Citrix & Microsoft Dynamics (AX).
• Provide a professional service for technical support to all customers.
• Hold a strong B2B relationship with industry leading suppliers and consumers.
• Support the high volume of logistical requirements for shipment, tracking until invoice close-out.
• Provide guidance and support to customers to ensure the correct materials are provided for their needs.
• Raise detailed work packs including all documentation and certification and checking all correctly provided.
• Acting as a focal point to key projects requiring additional support and knowledge of spares and repairs.
• React and provide solutions to potential issues or delays with shipments.
• Follow each job through from initial enquiry through to invoicing.
• Attend monthly management meeting to report back monthly progress reports.
• Support the offshore department with logistical support including:
• Personnel requirements
• Shipping dates and details for local vessel and flight movements (for each customer)
• Tracking materials from order placement to customer arrival

• Dealing with Trade & Private customer quotations & Sales, Stock Monitoring, Sales & Stock forecasts to management of future demands & following up on enquiries until job close until job close-out

• Pool supervision, Cashier duties, Emergency response according to NPLQ protocol, First Aid