Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edward chosa

Rice Lake

Summary

Dynamic and results-driven professional with a strong customer service focus and proven conflict resolution skills. At Taco Bell, I enhanced operational efficiency and customer satisfaction through effective staff supervision and training. Committed to maintaining high standards, I excel in team motivation and process improvement, ensuring a seamless dining experience.

Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.

Overview

8
8
years of professional experience

Work History

Shift Lead

Taco Bell
12.2024 - Current
  • Supervised team during shifts to ensure operational efficiency and customer satisfaction.
  • Trained new employees on food preparation and safety protocols to maintain quality standards.
  • Implemented process improvements to streamline service delivery and reduce wait times.
  • Coordinated daily task assignments based on staff strengths and shift demands.
  • Resolved customer complaints effectively, enhancing overall dining experience.

Front Desk Receptionist

AmericInn Hotel & Suites
09.2022 - 08.2024
  • Assisted guests with inquiries and resolved complaints to maintain high service standards.
  • Maintained accurate records of reservations and cancellations using hotel management software.
  • Collaborated with housekeeping staff to ensure timely room readiness for incoming guests.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.

Sandwich Artist

Subway
05.2019 - 01.2020
  • Streamlined customer service interactions, enhancing order accuracy and minimizing wait times.
  • Conducted regular cleanliness checks in food preparation areas, adhering to health and safety regulations.
  • Assisted in daily cash handling procedures, ensuring accurate transaction processing and reporting.
  • Greeted guests, promoted specials, and took orders.

Cafe Worker

Rawhide Boys Ranch
04.2018 - 06.2018
  • Assisted in maintaining cleanliness and organization of workspace, ensuring compliance with health standards.
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.

Construction Worker

Rawhide Boys Ranch
09.2017 - 02.2018
  • Collaborated with team members to maintain high safety standards and compliance regulations.
  • Conducted regular inspections of tools and equipment to ensure optimal functionality and safety.
  • Coordinated daily workflow, ensuring timely completion of tasks while maintaining quality standards.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.

Education

Associate Degree in Construction - Construction Cabinet Making

Northwood Technical College
Rice Lake, WI
05-2027

Skills

  • Customer service focus
  • Conflict resolution
  • Staff supervision
  • Work delegation
  • Loss prevention
  • Crew coordination
  • Daily reporting
  • Employee training
  • Guest service
  • Team motivation

Timeline

Shift Lead

Taco Bell
12.2024 - Current

Front Desk Receptionist

AmericInn Hotel & Suites
09.2022 - 08.2024

Sandwich Artist

Subway
05.2019 - 01.2020

Cafe Worker

Rawhide Boys Ranch
04.2018 - 06.2018

Construction Worker

Rawhide Boys Ranch
09.2017 - 02.2018

Associate Degree in Construction - Construction Cabinet Making

Northwood Technical College

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