Summary
Overview
Work History
Education
Skills
Timeline
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Edward Clarkson

Doylestown,PA

Summary

I am a customer centric individual who recently completed certification courses in COMPTIA’s A+, NET+, and SEC+, that’s looking to utilizing new skillsets in the information technology field. I am someone who will never stop working until the job is done. I will never give up on a job nor a customer. I am great at resolving issues while keeping customers calm in the same motion. I am great with people and can get anyone through anything. I have been in the customer service industry my entire adult life. l believe that there is always an answer for everything to satisfy all parties involved and will do my best to always get to that ending. I've worked with certain systems within computers, and I've built a few from scratch to get to know the ins and outs of them. I'm very easy to teach, very willing to learn, and always excited to be taught something new.

Overview

8
8
years of professional experience

Work History

Front of House Manager

Casa Toro
04.2017 - Current
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Performed cash handling activities and secured nightly bank deposits.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

RES/LAN/MDU Technician

Server Plus
01.2023 - 09.2023
  • Troubleshot hardware and software to determine and rectify network problems.
  • Maintained thorough understanding of local area and wide area networking and components.
  • Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
  • Diagnosed and resolved hardware, software and network problems and replaced defective components.
  • Created and resolved 30 - 120 tickets a day, over a large region ranging from New York to Hawaii dealing with residents, corporations, and hotels
  • Dealt with access points, dish, POE, routers, and over 150 different back offices

Head Server/Bartender

Piccolo Trattoria
04.2015 - 04.2017
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
  • Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
  • Held daily meetings with servers on each shift to discuss specials and driving sales of key items.

Education

Information Technology

Bucks County Community College
Newtown, PA

Skills

  • Organization
  • Relationship Development
  • Inventory Control
  • Team Management
  • POS System
  • Hardware Support
  • Troubleshooting
  • Problem Resolution
  • Customer Service
  • Operational Improvement
  • Communications
  • Office365

Timeline

RES/LAN/MDU Technician

Server Plus
01.2023 - 09.2023

Front of House Manager

Casa Toro
04.2017 - Current

Head Server/Bartender

Piccolo Trattoria
04.2015 - 04.2017

Information Technology

Bucks County Community College

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Edward Clarkson