Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Edward Connor

Woodland Hills

Summary

Dynamic grocery management professional with extensive experience at Ralphs Grocery, excelling in inventory management and customer service. Proven track record in reducing shrinkage and enhancing guest satisfaction through effective team leadership and strategic planning. Skilled in promotional planning and employee training, fostering a collaborative environment that drives sales and operational efficiency.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Frozen Manager

Ralphs Grocery
11.2013 - Current
  • Managed inventory levels to optimize stock availability and reduce excess.
  • Developed merchandising strategies to enhance product visibility and customer engagement.
  • Led cross-functional teams to implement promotional campaigns effectively.
  • Trained staff on best practices for product presentation and customer service.
  • Established vendor relationships to negotiate favorable terms and improve supply chain efficiency.
  • Oversaw compliance with company policies and industry regulations within merchandise operations.
  • Streamlined merchandise flow by implementing efficient receiving processes and timely replenishment of the sales floor.
  • Enhanced customer satisfaction by ensuring a well-stocked and organized sales floor, promptly addressing concerns, and providing exceptional service.
  • Reduced inventory shrinkage through meticulous tracking, frequent audits, and staff training on loss prevention techniques.
  • Effectively managed merchandise returns and exchanges, minimizing financial loss while preserving positive customer relationships.

Grocery Manager

Ralphs Grocery
11.2013 - Current
  • Managed inventory levels to ensure product availability and minimize waste.
  • Developed staff schedules to optimize labor efficiency while maintaining service quality.
  • Trained and mentored new team members on store policies and customer service standards.
  • Implemented merchandising strategies to enhance product visibility and drive sales.
  • Analyzed sales data to identify trends, adjusting stock levels accordingly for peak demand periods.
  • Oversaw daily operations, ensuring adherence to company procedures and operational excellence.
  • Collaborated with suppliers to negotiate favorable terms and improve product offerings in-store.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Conducted regular performance evaluations to identify areas for improvement within the team.
  • Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
  • Performed key tasks to promote inviting grocery store appearance.
  • Maintained up-to-date knowledge of industry trends, products, and innovations to better serve customers'' needs.
  • Implemented loss prevention strategies, resulting in reduced shrinkage rates.
  • Optimized ordering processes to minimize stockouts while avoiding excessive inventory levels.

Mgeneral Merchandise Manager

Ralphs Grocery
11.2013 - Current
  • Managed inventory levels to optimize stock availability and reduce excess.
  • Developed merchandising strategies to enhance product visibility and customer engagement.
  • Led cross-functional teams to implement promotional campaigns effectively.
  • Trained staff on best practices for product presentation and customer service.
  • Established vendor relationships to negotiate favorable terms and improve supply chain efficiency.
  • Oversaw compliance with company policies and industry regulations within merchandise operations.
  • Streamlined merchandise flow by implementing efficient receiving processes and timely replenishment of the sales floor.
  • Enhanced customer satisfaction by ensuring a well-stocked and organized sales floor, promptly addressing concerns, and providing exceptional service.
  • Reduced inventory shrinkage through meticulous tracking, frequent audits, and staff training on loss prevention techniques.
  • Effectively managed merchandise returns and exchanges, minimizing financial loss while preserving positive customer relationships.

Receivier

Ralphs Grocery
11.2013 - Current
  • Conducted thorough inspections of incoming shipments, significantly reducing errors.
  • Organized products in designated storage areas to facilitate efficient inventory management.
  • Operated forklifts and pallet jacks safely for product transportation within the facility.
  • Trained new employees on receiving protocols and safety measures, enhancing overall team effectiveness.
  • Implemented improved processes that minimized product damage during handling and storage.
  • Maintained a clean work environment, promoting safety and productivity among team members.
  • Assisted in routine inventory audits to confirm stock levels met operational demands.
  • Reported discrepancies or issues with shipments directly to management for prompt resolution.

Produce Manager

Ralphs Grocery
11.2013 - Current
  • Assisted in managing inventory levels to ensure product availability and minimize waste.
  • Supported team in daily operations, enhancing workflow efficiency through proactive communication.
  • Learned safety protocols and best practices for handling produce to maintain quality standards.
  • Contributed to product displays, ensuring freshness and appealing presentation for customers.
  • Participated in training sessions to enhance knowledge of produce management and customer service skills.
  • Helped maintain cleanliness and organization in storage areas, ensuring compliance with health regulations.
  • Engaged with customers to provide product information, enhancing overall shopping experience.
  • Trained and supervised produce staff for optimal performance and adherence to company policies.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
  • Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
  • Coached and mentored new team members.
  • Assisted customers with produce questions.
  • Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
  • Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
  • Purchased produce following guidelines of marketing plan.
  • Implemented effective merchandising techniques, leading to increased visibility of seasonal items and specialty products.
  • Improved produce department efficiency by implementing streamlined inventory management processes.
  • Maintained produce area and kept produce storage area clean and sanitary.
  • Selected items for specials and marked down items to reduce losses.
  • Coordinated closely with other departments within the store, fostering a collaborative environment focused on customer satisfaction and overall success.
  • Assisted customers with questions or concerns regarding produce items, providing knowledgeable advice on storage tips and recipe suggestions when needed.
  • Evaluated employee performance regularly, providing constructive feedback and implementing development plans as necessary.
  • Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Oversaw budgeting responsibilities for the produce department, maximizing profitability without compromising on quality.
  • Developed eye-catching displays and promotions to increase sales and drive customer interest in new products.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Planned attractive produce displays, using color and texture to enhance.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Adapted department operations during seasonal fluctuations in supply, ensuring continued availability of diverse product selections throughout the year.

Education

GED -

Conejo Valley Occupational
1025 Old Farm Rd, Thousand Oaks, CA 91360

Skills

  • Store layout
  • Promotional planning
  • Stock control
  • Guest satisfaction
  • Food safety
  • Employee engagement
  • Safety training
  • Stock rotation
  • Inventory management
  • Signage
  • Positive attitude
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Problem resolution
  • Relationship building
  • Customer relations
  • Team building
  • Professional and courteous
  • Task prioritization
  • Work Planning and Prioritization
  • Self motivation
  • Managing operations and efficiency
  • Analytical thinking
  • Conflict resolution
  • Employee training
  • Training and development
  • Operations management
  • Goal setting
  • Professionalism
  • Good judgment
  • Task delegation
  • Quality control
  • Complex Problem-solving
  • Strategic planning
  • Employee coaching and mentoring
  • Sales strategy
  • Performance evaluation

Accomplishments

Food safety certificate

Met departmental shrink goal in all department worked

Been no.1 in sales in the district many times

Certification

Food safety

Languages

Tagalog
Native or Bilingual

Timeline

Frozen Manager

Ralphs Grocery
11.2013 - Current

Grocery Manager

Ralphs Grocery
11.2013 - Current

Mgeneral Merchandise Manager

Ralphs Grocery
11.2013 - Current

Receivier

Ralphs Grocery
11.2013 - Current

Produce Manager

Ralphs Grocery
11.2013 - Current

GED -

Conejo Valley Occupational

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Edward Connor