Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edward Corona

Brooklyn,NY

Summary

Guest Service Associate with over 5 years of experience dedicated to enhancing customer satisfaction and loyalty through empathetic communication and effective teamwork. Proven expertise in inventory management, technology systems, and bilingual customer support, consistently surpassing productivity goals. Committed to advancing customer service relationship management within a forward-thinking organization that prioritizes continuous improvement and a customer-centric culture. Eager to leverage skills and passion to contribute to a thriving team environment.

Overview

5
5
years of professional experience

Work History

Fulfillment Expert

Target
10.2024 - Current
  • Trained new employees regarding warehouse procedures and standards.
  • Fulfilled orders quickly to accomplish challenging daily objectives.

Sales Associate

Best Buy
10.2024 - 12.2024
  • Described merchandise and explained use, operation and care.
  • Worked with fellow sales team members to achieve group targets.
  • Engaged customers in friendly, professional dialogue to determine needs.

Picker

Amazon
09.2023 - 10.2024
  • Worked fast to meet assigned daily picking quotas
  • Used RF scanners to track orders and verify accuracy
  • Pulled orders quickly to maintain demanding productivity goals

Guest Service Associate

Target
09.2020 - 01.2023
  • Provide guest advocacy services to customers at front desk
  • Develop and maintain attentive, friendly, and courteous hospitality
  • Utilized technology systems to identify and fulfill online customer orders promptly
  • Assisted customers with merchandise selection, enhancing their shopping experience and satisfaction

Education

COMPUTER SCIENCE -

Kingsborough Community College of The City University of New York
Brooklyn, NY
02-2019

HIGH SCHOOL DIPLOMA -

George Westinghouse High School
Brooklyn, NY
06-2018

Skills

  • Bilingual
  • Computer Literate
  • Customer Management
  • Analytical Understanding
  • Product Expertise
  • Communication
  • Collaboration
  • Empathic
  • Team Oriented
  • Adaptable
  • Time Management

Timeline

Fulfillment Expert

Target
10.2024 - Current

Sales Associate

Best Buy
10.2024 - 12.2024

Picker

Amazon
09.2023 - 10.2024

Guest Service Associate

Target
09.2020 - 01.2023

HIGH SCHOOL DIPLOMA -

George Westinghouse High School

COMPUTER SCIENCE -

Kingsborough Community College of The City University of New York