Edward Cortez Hughes
Summary
Dedicated pest control professional with extensive experience in pest identification, treatment strategies, and prevention methods. Strong commitment to customer service and team collaboration fosters effective communication and innovative problem-solving in fast-paced environments. Recognized for meticulous inspection processes and the ability to implement both immediate and long-term solutions, consistently achieving results while prioritizing safety and efficiency. Expertise in risk assessment and regulatory compliance plays a crucial role in maintaining pest-free environments through diligent efforts and specialized knowledge.
Overview
26
26
years of professional experience
Work History
Pest Control Inspector and In Home Solutions
Rollins/Orkin
09.2023 - Current
- Conducted thorough inspections of residential and commercial properties for pest presence and damage.
- Identified pest species using advanced identification tools and techniques to determine appropriate treatment methods.
- Developed customized pest control plans based on inspection findings, ensuring compliance with safety regulations.
- Educated clients on prevention strategies and best practices for maintaining pest-free environments.
- Collaborated with team members to streamline inspection processes, improving overall efficiency and accuracy.
- Mentored junior inspectors, providing training on inspection protocols and pest management techniques.
- Analyzed inspection data to identify trends, informing strategic decisions for service improvements.
- Provided excellent customer service by addressing client inquiries promptly and professionally.
- Contributed to a positive company reputation through consistent professionalism and adherence to high-quality standards during all interactions with clients and colleagues.
- Eliminated pest infestations by conducting thorough inspections and implementing targeted treatments.
- Used integrated pest management (IPM) treatments to eliminate pests from residential and commercial properties.
- Utilized computer software to manage customer information and service scheduling.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Succesfully conducted integrated pest management practices in residential, commercial and industrial settings.
- Served as a mentor to new hires, sharing knowledge and expertise to help them excel in their roles as Pest Control Inspectors.
- Strengthened relationships with existing customers, providing ongoing support as needed for recurring services or new issues that arose.
- Conducted thorough inspections to identify pest infestations and potential risks.
- Developed customized pest management plans based on inspection findings and customer needs.
Non-Profit Organization Manager
Art.Play.Love.
01.2020 - Current
- Directing day-to-day operations of cultural exchange art program in Elmina, Ghana.
- Leading art project teams
- Overseeing structural builds for gallery renovations and sculptural art exhibitions.
- Streamlined operational processes to enhance efficiency and productivity across organization activities.
- Developed and implemented strategic plans to foster community engagement and support for arts initiatives.
- Led cross-functional teams to execute projects, ensuring alignment with organizational goals and mission.
- Coordinated logistics for events, managing resources effectively to deliver successful outcomes.
- Analyzed program effectiveness, identifying areas for improvement and implementing necessary changes.
- Oversaw budget management, ensuring financial sustainability while supporting diverse art programs.
- Supported continuous improvement efforts by encouraging innovative thinking among team members.
- Championed diversity initiatives, fostering an inclusive working environment for all employees.
Certified Property Inspector
Certified Home Inspections
02.2000 - Current
- Provided residential and commercial real estate inspections. Including foundations, framing, roof, electrical, plumbing and all structural and operational systems.
- Conducted thorough property inspections to identify structural deficiencies and safety hazards.
- Evaluated compliance with local building codes and regulations during property assessments.
- Prepared detailed inspection reports, documenting findings and recommendations for repairs.
- Utilized advanced inspection tools, including moisture meters and thermal imaging cameras, to enhance accuracy.
- Improved inspection processes by implementing standardized checklists and protocols across teams.
- Developed strong relationships with real estate professionals to facilitate seamless inspection services.
- Increased accuracy of inspection reports through meticulous attention to detail and consistent documentation practices.
- Gained a reputation for thoroughness and accuracy, leading to consistent referrals from satisfied clients and industry professionals.
- Gathered data, physical samples, and photographic evidence of alleged issues.
- Established trust with clients by maintaining open lines of communication throughout the entire inspection process.
- Attended professional development seminars and workshops to stay current on industry trends and advancements in property inspection methodologies.
- Evaluated property conditions using advanced inspection tools and technology for accurate assessments.
- Conducted comprehensive property inspections to identify structural issues and compliance with safety codes.
General Manager
Motor City Sweet Treats
03.2021 - 08.2023
- Directed operations to enhance customer satisfaction and streamline service processes.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Oversaw daily operations to ensure efficient service delivery and product quality.
- Developed and implemented strategic marketing initiatives to boost brand visibility.
- Oversaw staff training programs, fostering a culture of excellence and continuous improvement.
- Developed marketing strategies that increased brand visibility and customer engagement.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings.
- Established partnerships with local suppliers to enhance product quality and reduce costs.
- Monitored financial performance, implementing budget controls to ensure profitability and sustainability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Branch Sales Manager / Trainer
Terminix Int'l
06.2016 - 07.2020
- Sales management: develop and communicate sales for team of 26 OSPs.
- Accessible point of contact for customer service issues.
- Conduct weekly sales meetings, new hire on-boarding and conduct employee reviews.
- Manage payroll maintenance, expense accounting and vehicle inspections and maintenance (28 vehicles).
- Led branch operations, ensuring compliance with company policies and safety regulations.
- Developed and implemented strategic sales plans to enhance market penetration and revenue growth.
- Mentored and trained team members on best practices in customer service and sales techniques.
- Analyzed market trends to identify opportunities for new service offerings within the branch territory.
- Collaborated with cross-functional teams to optimize operational efficiency and improve service delivery.
- Established key performance indicators to measure team performance and drive accountability.
- Led by example, exhibiting strong work ethic and consistently meeting or exceeding individual sales targets while inspiring team members to do the same.
- Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
- Managed branch sales, customer service, finances and recordkeeping.
- Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
- Increased branch sales by implementing innovative sales strategies and fostering a customer-centric environment.
- Managed budgets effectively by monitoring expenses closely against projected income streams, ensuring financial stability for the branch at all times.
- Resolved customer complaints to maintain high level of satisfaction.
- Participated in local networking events to increase brand visibility within the community, generating interest from prospective clients as well as potential partners or investors.
- Identified areas for improvement within the branch''s processes, implementing necessary changes to optimize efficiency and profitability.
Parking Division Supervisor
Wayne State University
05.2013 - 06.2016
- Ensure adequate staff coverage and auditing and entry of payroll.
- Development of daily processes and coordination of 4 or more teams.
- Administer corrective action while working with UAW Labor Relations.
- Management of cash deposits and auditing of parking tickets and swipe cards.
- Supervision of maintenance issues.
- Address customer service and employee concerns.
- Oversaw daily operations and managed staff to ensure efficient workflow and compliance with university standards.
- Implemented process improvements that enhanced team productivity and service delivery within the division.
- Developed and executed training programs for new employees, fostering a culture of learning and development.
Owner/Operator
VitalPrep
01.2020 - 2024
- Property assessment, cost estimator (based on square footage and treatment analysis) for preparation of tent fumigation.
- Management of prep staff and pre-fume processes according to Hawaii state chemical use guidelines.
- Hands-on interior and exterior structure fumigation preparation.
- Led cross-functional teams to develop and execute strategic operational plans aligned with company objectives.
- Analyzed performance metrics to identify areas for improvement, driving operational excellence initiatives.
- Mentored junior staff on best practices, fostering a culture of continuous improvement and accountability.
- Developed training programs to elevate team skills and ensure adherence to industry standards and compliance regulations.
- Oversaw budgeting processes, ensuring alignment with organizational goals while maintaining cost efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Streamlined operations by implementing process improvements, enhancing efficiency across multiple departments.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Education
Associate of Applied Science - Business Management
Kaplan University
Chicago, ILAmerican Home Inspection Training Certification - Residential And Commercial Structural Inspector
Cal State University
Pest Control Field Representative Branch 1, 2, 3 (Certifications) / Applicator DOA License - Commercial Pesticide Applicator License
Hawaii Department Of Agriculture
Honolulu, HISalesperson License - Bureau of Construction Codes
Michigan Department of Licensing & Regulatory Affairs
Michigan11-2023
7A And 7B - Commercial Pesticide Applicator License
Michigan Department of Agriculture And Rural Dev.
Michigan 10-2023
Skills
- Integrated pest management
- Chemical handling
- Rodent control
- Industry regulations
- Wildlife trapping
- Fumigation techniques
- Termite inspection
- Pesticide application
- Bed bug treatment
- Customer service
- Problem-solving abilities
- Pest inspection
- Excellent communication
Military service
Department of the Army. Expert Rifle Marksman and Advanced Air Assault. Various awards and recognition including honorable discharge.
Timeline
Pest Control Inspector and In Home Solutions
Rollins/Orkin
09.2023 - Current
General Manager
Motor City Sweet Treats
03.2021 - 08.2023
Non-Profit Organization Manager
Art.Play.Love.
01.2020 - Current
Owner/Operator
VitalPrep
01.2020 - 2024
Branch Sales Manager / Trainer
Terminix Int'l
06.2016 - 07.2020
Parking Division Supervisor
Wayne State University
05.2013 - 06.2016
Certified Property Inspector
Certified Home Inspections
02.2000 - Current
Associate of Applied Science - Business Management
Kaplan University
American Home Inspection Training Certification - Residential And Commercial Structural Inspector
Cal State University
Pest Control Field Representative Branch 1, 2, 3 (Certifications) / Applicator DOA License - Commercial Pesticide Applicator License
Hawaii Department Of Agriculture
Salesperson License - Bureau of Construction Codes
Michigan Department of Licensing & Regulatory Affairs
7A And 7B - Commercial Pesticide Applicator License
Michigan Department of Agriculture And Rural Dev.