Summary
Overview
Work History
Education
Skills
Timeline
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Edward Cosme

Grand Prairie,TX

Summary

Proven track record of enhancing customer satisfaction and streamlining personnel processes, exemplified during my tenure with the United States Postal Service. Expert in organizational skills and effective communication, I significantly improved service levels and internal training protocols. Skilled in multitasking and relationship building, I consistently deliver results beyond expectations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

43
43
years of professional experience

Work History

United States Letter Carrier

United Stated Postal Service
08.1986 - 03.2024
  • Deliver mail to mail boxes, receptacles and other designated areas
  • Retrieve outgoing mail from businesses and residences
  • Obtain signatures from customers for all mail that is registered, insured or certified
  • Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
  • Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
  • Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
  • Handled sensitive materials such as certified mail, registered packages, and express deliveries with utmost care and attention to detail.
  • Lifting, carrying and delivering heavy bags of mail as well as packages of all sizes and leaving notices for packages that are undeliverable
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.

75B Personnel Administrative Specialist

United States Army
03.1981 - 12.1985
  • Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
  • Facilitated employee termination process and performed employee exit interviews to relay pertinent information to appropriate personnel.
  • Designed and implemented internal training for supervisors and other personnel.
  • Cross-trained to cover other personnel staff duties to facilitate office management.
  • In charge of all financial and payroll discrepancies of units with more than 600 soldiers at a time.

Education

High School Diploma -

Miguel De Cervantes Saavedra
Puerto Rico
05.1978

Skills

  • Self Motivation
  • Task Prioritization
  • Relationship Building
  • Decision-Making
  • Effective Communication
  • Active Listening

Timeline

United States Letter Carrier

United Stated Postal Service
08.1986 - 03.2024

75B Personnel Administrative Specialist

United States Army
03.1981 - 12.1985

High School Diploma -

Miguel De Cervantes Saavedra

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Edward Cosme