Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Edward Cowie Jr

Ankeny,United States

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Support position. Ready to help team achieve company goals.

Overview

25
25
years of professional experience
6
6
Certification

Work History

Volunteer

Capitol City Church
12.2022 - Current
  • Live Production Computer Assistant (Audio/Visual)
  • Live Production Camera Operator
  • Staging and Cleaning
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.

Independent Contract Driver

Uber/Lyft
09.2022 - Current
  • Customer Support, Professional customer service with an appropriate appearance
  • Execute concierge delivery chauffeur services using rideshare mobile application systems
  • Following standard road safety driving protocols and operating procedures in adherence to specific governing counties
  • Conducting minor administrative functions using app technology, including logging, and maintaining proper documentation to track mileage, maintenance, and other expenses
  • Manage vehicle maintenance periodically from appearance to minor repairs
  • Occasionally perform tour duties with appropriate knowledge of tourist destinations within the city.
  • Maintained accurate trip logs for mileage and expense tracking purposes, contributing to organized record-keeping and efficient tax preparation.
  • Enhanced customer satisfaction by providing timely and efficient delivery services.
  • Performed regular vehicle maintenance checks to avoid breakdowns or delays in service delivery.
  • Coordinated pickup/drop-off schedules effectively to maximize earnings per hour worked while meeting customer expectations consistently.
  • Maintained vehicle safety and cleanliness, ensuring professional representation of the company at all times.
  • Adhered to local traffic laws and regulations, promoting a safe driving environment for both self and others on the road.
  • Utilized comprehensive knowledge of local geography to offer alternative route suggestions during periods of heavy congestion or construction-related detours.
  • Leveraged GPS technology to efficiently plan routes, minimizing travel time while maximizing productivity.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.

Customer Service Associate

Big O Tires
10.2022 - 02.2023


  • Direct Sales
  • Customer Support / Customer Service: face to face, on phone, email, and text, In-bound and Out-bound phone calls, Scheduling and fielding Customer Concerns and Complaints,
  • Open and Closing Protocols including bank deposit,
  • Overseeing Shop Work
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Warehouse

Casey's
12.2013 - 11.2021
  • Organization and Coordination
  • Fast-paced order fulfillment
  • Ensuring the product is ready for order fulfillment
  • Operation of warehousing equipment
  • Various tasks as needed
  • Maintained a clean and organized work area, contributing to an efficient and safe working environment.
  • Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
  • Reduced product damages with proper handling techniques and training for warehouse staff.
  • Processed outbound orders accurately by picking merchandise according to packing slips and preparing shipments for transport.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Performed general housekeeping and cleaning tasks.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Overnight Food Preparation

Hy-Vee, Inc.
07.2013 - 12.2013
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.

Delivery Driver

Papa John's
07.2013 - 12.2013
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Store Manager

Mattress Outlet
01.2012 - 06.2013
  • Accomplished multiple tasks within established time limits
  • Developed and maintained relationships with customers and suppliers
  • Managed inventory control, cash control, and store opening and closing procedures
  • Rotated stock to achieve optimum appeal
  • Described products to customers to provide information on benefits and advantages
  • Maintained accurate and current customer account data.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.

Assistant Manager

QuikTrip
04.1999 - 01.2012
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Offered firsthand assistance to customers, maintaining current knowledge of products
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast needs
  • Set and enforce policies focused on increasing team productivity
  • Monitored security and managed incidents calmly.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

IT Certification - Information Technology

Self-Study
Ankeny, IA

Boot Camp - Digital Skills Cybersecurity

University of Wisconsin - Madison
Madison, WI
04.2022

Diploma - General Studies

Ankeny High School
Ankeny, IA
05.1998

Skills

  • IT Support
  • Computer Hardware and Software Troubleshooting
  • Microsoft Office
  • Data Confidentiality
  • Efficient and Meticulous
  • Customer Service Mastery
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Cash Register Operations
  • Windows Server
  • Windows 7 & 10
  • Operating Systems
  • Customer Support
  • Customer Relationship Management (CRM)
  • Written Communication
  • Mindfulness
  • Oral Communication
  • Positive Attitude
  • Teamwork and Collaboration
  • Organized and Efficient
  • Attention to Detail
  • Computer Skills
  • MS Office
  • Decision-Making
  • Software Proficiency
  • Verbal Communication
  • Calm Under Pressure
  • Interpersonal Communication
  • Microsoft Word
  • Self-Directed
  • Relationship Building
  • Time Management

Certification

  • Google IT Support : Customer Service, Network Protocols, Cloud Computing, Encryption Algorithms and Techniques, Debugging
  • https://www.coursera.org/account/accomplishments/professional-cert/UXV3K4GBBNZC?utm_source=mobile&utm_medium=certificate&utm_content=cert_image&utm_campaign=sharing_cta&utm_product=prof
  • IT Security: Defense against the digital dark arts : Cybersecurity, Wireless Security, Cryptography, Network Security

  • https://www.coursera.org/account/accomplishments/verify/TN84M5T6WB2V?utm_source=ios&utm_medium=certificate&utm_content=cert_image&utm_campaign=sharing_cta&utm_product=course
  • Google System Administration and IT Infrastructure Services: Directory Service, Lightweight Directory Access Protocol (LDAP), Backup
  • https://www.coursera.org/account/accomplishments/verify/V5JVF6GB7FHK
  • Google Operating Systems and You: Becoming a Power User : Powershell, Linux File System, Command-Line Interface (CLI), Linux
  • https://coursera.org/share/d5d2d8d7617f3ea78f6ee2562b6dfe28
  • Google The Bits and Bytes of Computer Networking : Domain Name System (DNS), IPv4, Network Model, Troubleshooting
  • https://coursera.org/share/544d997e0546c037801d5fa3132a5d85
  • Google Technical Support Fundamentals : Binary Code, Customer Support, Linux, Troubleshooting
  • https://coursera.org/share/7d20d846a9b43d7b4519986d7d49878b

Languages

English
Native or Bilingual
American Sign Language
Limited Working

Timeline

Volunteer

Capitol City Church
12.2022 - Current

Customer Service Associate

Big O Tires
10.2022 - 02.2023

Independent Contract Driver

Uber/Lyft
09.2022 - Current

Warehouse

Casey's
12.2013 - 11.2021

Overnight Food Preparation

Hy-Vee, Inc.
07.2013 - 12.2013

Delivery Driver

Papa John's
07.2013 - 12.2013

Store Manager

Mattress Outlet
01.2012 - 06.2013

Assistant Manager

QuikTrip
04.1999 - 01.2012

IT Certification - Information Technology

Self-Study

Boot Camp - Digital Skills Cybersecurity

University of Wisconsin - Madison

Diploma - General Studies

Ankeny High School

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Edward Cowie Jr