Summary
Overview
Work History
Education
Skills
Timeline
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Edward Culbert

Phoenixville,PA

Summary

Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand. Customer-savvy employee accustomed to demanding work with little downtime. Dedicated team player with training and problem-solving abilities. Excellent interpersonal and time management skills. Achieved the rank of Eagle Scout, demonstrating commitment and a drive to accomplish.

Overview

5
5
years of professional experience

Work History

Front of House Staff Member

Malvern Buttery
04.2023 - 02.2024
  • Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
  • Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
  • Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
  • Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
  • Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.

Host

Nalan Indian Restaurant
07.2022 - 08.2022
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Retail Sales Clerk

Tilly’s
02.2020 - 05.2020
  • Increased customer satisfaction by providing personalized assistance and product recommendations.
  • Enhanced store revenue by upselling related items and promoting seasonal sales events.
  • Assisted in visual merchandising, creating attractive displays to drive customer engagement.
  • Streamlined inventory management by conducting regular stock checks and maintaining accurate records.
  • Provided efficient checkout services for a smooth customer experience, minimizing wait times.
  • Maintained a clean and organized store environment, ensuring optimal shopping conditions for customers.

Front End Food Cashier

Wegmans Supermarket
06.2019 - 09.2019
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Assisted in inventory management, ensuring accurate stock levels and proper product presentation.
  • Collaborated with team members to achieve daily sales goals and maintain efficient store operations.
  • Handled cash, credit, and debit transactions accurately, minimizing discrepancies at the end of each shift.
  • Provided exceptional customer service by greeting customers promptly and answering questions knowledgeably.
  • Supported coworkers during peak hours by proactively assisting with additional tasks as needed.

Education

High School Diploma -

Conestoga High School
Wayne, Pennsylvania
06.2020

Skills

  • Proficiency in Spanish
  • Verbal and written communication
  • Money Handling
  • Team Collaboration
  • Customer interaction
  • Professional Appearance

Timeline

Front of House Staff Member

Malvern Buttery
04.2023 - 02.2024

Host

Nalan Indian Restaurant
07.2022 - 08.2022

Retail Sales Clerk

Tilly’s
02.2020 - 05.2020

Front End Food Cashier

Wegmans Supermarket
06.2019 - 09.2019

High School Diploma -

Conestoga High School

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Edward Culbert