Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Edward Dancer

Euless,TX

Summary

Dynamic professional with a proven track record at Take 5 Oil Change, excelling in customer service and team supervision. Skilled in conflict resolution and employee training, I successfully enhanced operational efficiency and customer satisfaction. Committed to fostering a positive work environment while driving performance improvements and ensuring compliance with safety regulations.

Overview

18
18
years of professional experience

Work History

Assistant Shop Manager

Take 5 Oil Change
Hurst, TX
08.2023 - Current
  • Resolved customer complaints promptly, preserving shop reputation and ensuring satisfaction.
  • Supervised a team of 4 employees, providing training and conducting performance evaluations.
  • Assisted in developing strategies to increase customer base and sales.
  • Inspected merchandise upon delivery to maintain quality standards before display.
  • Processed payments accurately through point-of-sale systems, adhering to security protocols.
  • Ensured compliance with health and safety regulations within store environment.
  • Analyzed monthly reports to identify operational improvements and enhance efficiency.
  • Collaborated with HR for recruitment, hiring, and onboarding of new staff.

Lead Driver

Transcare medical transport
Kennedale, TX
07.2013 - 07.2023
  • Inspected vehicles for mechanical integrity and safety compliance before departures.
  • Enforced transportation regulations to ensure legal compliance.
  • Collaborated with dispatchers to facilitate seamless operations.
  • Supervised and trained new drivers in safe driving practices and company standards.
  • Provided on-route assistance to drivers as needed.
  • Organized timely delivery of goods, prioritizing customer satisfaction.
  • Assisted drivers in troubleshooting mechanical issues effectively.
  • Monitored driver performance and offered constructive feedback.

OTR Truck Driver

US Xpress
Irving, TX
06.2007 - 06.2013
  • Executed efficient route planning utilizing GPS and maps for timely deliveries.
  • Maintained accurate logs of driving hours, mileage, and fuel expenses to comply with regulations.
  • Performed daily vehicle inspections, ensuring optimal performance and safety compliance.
  • Secured cargo to prevent shifting during transit and confirmed delivery conditions with customers.
  • Communicated effectively with dispatchers, customers, and management regarding schedules and delays.
  • Documented delivery details, including obtaining necessary signatures for proof of delivery.
  • Adhered strictly to company safety policies and transportation laws, promoting safe driving practices.
  • Cultivated positive customer relationships through exceptional service and prompt issue resolution.

Education

High School Diploma -

Elkhart High
Elkhart, TX
06-1995

Skills

  • Customer service
  • Employee training and development
  • Point-of-sale operations
  • Team supervision and building
  • Conflict resolution
  • Time management
  • Policy enforcement
  • Customer engagement
  • Crisis management
  • Brand representation
  • Employee motivation
  • Database maintenance
  • Delegating tasks
  • Performance improvement

Accomplishments

After working at take 5 for 3 months i moved up from new hire to assistant shop manager . since then i have been awarded a employee of the month award, and was also recognized as a super tech in the district by maintaining a tech score of a 5.0. i am in the shop manager training program.

Timeline

Assistant Shop Manager

Take 5 Oil Change
08.2023 - Current

Lead Driver

Transcare medical transport
07.2013 - 07.2023

OTR Truck Driver

US Xpress
06.2007 - 06.2013

High School Diploma -

Elkhart High

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