Edward De La Cruz
North Las Vegas
Summary
Customer focused, hands-on leader with 10 years of leading teams using a variety of Problem-Solving Tools. Proven record of improving supply chain processes in distribution and office environments. Direct experience includes: Extensive Leadership and Supervision Supply Chain Network process improvements Teambuilding and People Development Problem Solving using innovative thinking Strong EHS and Compliance experience Superb Written and Oral Communication skills A leader with a successful record of developing teams that provide high caliber, sustainable results based on TPS and Toyota Way Principles. I have experience in developing teams to focus on continuous improvement. I possess a passion for learning new areas and applying core Toyota way principles in every role.
Efficient Operations Analyst with a background in streamlining complex business operations and improving efficiency. Strengths include robust analytical skills, problem-solving abilities, and strategic planning. Previous roles involved developing operational strategies to enhance productivity and reduce costs, resulting in improved organizational performance.
Overview
30
30
years of professional experience
1982
1982
years of post-secondary education
Work History
Logistics Operations Analyst
Toyota Motors North America
Plano
07.2021 - Current
- Analyzed operational data to identify inefficiencies and recommend improvements.
- Developed reports on process performance for management review and decision-making.
- Collaborated with cross-functional teams to enhance workflows and communications
- Manage Mexico Logistics Operations supporting North America Assembly plants
- Ensure on time performance targets were met on a daily basis.
- Manage escalations to ensure compliance with regulations and schedules at plants
- Travel to meet with 3rd party representatives managing the logistics of routes.
- Assisted in the implementation of new software tools for operations tracking.
- Conducted training sessions for staff on new operational procedures and policies.
- Evaluated supplier performance and maintained effective vendor relationships.
- Supported project management initiatives to streamline operational processes.
- Monitored compliance with industry regulations and internal standards regularly.
- Identified operational and performance issues and worked with managers to resolve concerns.
- Performed data analysis to identify opportunities for streamlining processes through automation.
- Maintained up-to-date records of all transactions related to operational activities.
- Generated regular reports summarizing the status of ongoing projects or initiatives.
- Analyzed and documented existing business processes to identify inefficiencies and recommend process improvements.
- Developed and implemented operational strategies for optimizing efficiency, improving customer service, and reducing costs.
- Analyzed operational performance to identify pain points and provided actionable solutions to management.
- Developed training materials for staff members on operational procedures.
- Implemented quality control measures to ensure adherence to established standards.
- Provided project management support for the development of new products, services, or processes.
- Designed reports to track key performance indicators such as cost savings and production throughput.
- Collaborated with internal stakeholders to identify areas of improvement within operational systems.
- Identified areas of risk exposure related to operations activities and developed mitigation strategies.
- Created detailed documentation outlining procedures for all operations-related activities.
- Conducted variance analysis to identify discrepancies and recommend corrective actions.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
- Assisted with long-range planning by recommending technological application programs.
- Wrote comprehensive reports outlining findings and translating concepts for technical and non-technical audiences.
Chemical Compliance Analyst
Toyota Motors North America
01.2012 - 07.2021
- Responsible for ensuring 100% compliance with OSHA regulations within PSCO
- Manage and review PSCO policies to ensure Toyota meets all regulatory requirements related to workplace safety
- Manage Chemical compliance daily to ensure all regulated parts meet OSHA 2012 GHS regulations
- Responsible for the management in the company National Powered Industrial Equipment Program and National Ergonomics Program.
- Project Lead to implement use of Fleet management system at 2 facilities to ensure 100% compliance with equipment pre-operational checklist requirements and accident reduction
- Participate in user acceptance testing for Portal uplift used for managing the parts network
- Co-Led project to safely and legally allow Dealerships to return Hazmat regulated parts for credit and resale
Operations Leader
NAPCC
01.2006 - 01.2012
- Provided leadership in 3 operational areas over groups that ranged from 30 to 45 Team Members
- Facilitated multiple process improvements utilizing Team Members with the next customer in mind
- Coached/mentored Team members through TBP/TPS process to ensure projects have sustainable results
- Managed daily plans to ensure customer expectations were met.
- Led Powered Industrial Equipment and Ergonomics teams
- User acceptance testing for Ergonomics tool and Intelex database
Operations Supervisor
Toyota Customer Experience Center
01.2002 - 01.2006
- Managed 7-10 Call Center representatives who had direct customer contact via telephone and email
- Facilitated daily contact reviews with team members and provided guidance on contact handling
- Provided direction on call handling and decision making with respect to Toyota Policies, procedures and warranty
- Provided guidance on vehicle specification, warranty and goodwill while ensuring Toyota’s best interest were protected
- Participated on a team that identified a replacement for Toyota’s customer email contact management system
Team Leader/Warehouse Team Member
01.1996 - 01.2002
- Led team on fulfilling daily plan while also meeting productivity targets
- Set up daily plan and progress control boards.
- Ensured irregularities were promptly addressed to facilitate meeting daily plan targets
- Safety Starpoint for operational area assigned
Education
Fontana High School
Fontana, CASkills
- Excel
- Brio
- Word
- PowerPoint
- Visio
- Power Bi
- Project
- Extensive Leadership and Supervision
- Supply Chain Network process improvements
- Teambuilding and People Development
- Problem Solving using innovative thinking
- Strong EHS and Compliance experience
- Superb Written and Oral Communication skills
Education Certifications Training
- TBP, TPS and JKK training completed
- Certified Powered Industrial Equipment trainer
- OSHA 2200 Ergonomics Certification
- Lead Auditor-Conformance and Compliance at Toyota U.S.A
- Hazmat/Haz waste certified
Timeline
Logistics Operations Analyst
Toyota Motors North America
07.2021 - Current
Chemical Compliance Analyst
Toyota Motors North America
01.2012 - 07.2021
Operations Leader
NAPCC
01.2006 - 01.2012
Operations Supervisor
Toyota Customer Experience Center
01.2002 - 01.2006
Team Leader/Warehouse Team Member
01.1996 - 01.2002
Fontana High School