Edward De Los Santos
Yonkers,NY
Summary
I am an optimistic can-doer with noted experience in management, administration, customer service, and problem-solving skills. Also, my skills include effectively multitasking and prioritizing projects to achieve goals promptly. In addition, I maintain excellent communication, diagnostics, and repair skills, as well as strong attention to detail, and a methodical approach. With these skills I have gathered over time, I am eager to offer this expertise and look forward to enhancing my experience in this field.
Overview
9
9
years of professional experience
Work History
IT Field Service Technician
Northwell Health
02.2024 - Current
- Enhance customer satisfaction by providing timely and efficient IT support for various hardware and software issues.
- Reduce downtime with proactive maintenance of computer systems.
- Assist the desktop team with projects involving disconnecting and reconnecting devices.
- Actively communicate with user and leadership team to resolve complex issues.
- Properly document notes for ticket progress and resolutions.
SDA Agent
Agilant Solutions
02.2023 - 02.2024
- Provided desktop support utilizing Bomgar and hands-on technical support in a high traffic hospital setting.
- Utilized Active Directory, ServiceNow ITSM, CMD, SCCM and other tools to resolve the users' issues.
- Collaborated with vendors and other teams to identify and fix different issues with applications, as well as other interfaced systems for users.
- Assisted networking team with patching, creating DHCP reservations, print queue’s and connection troubleshooting.
- Setup printers, workstations, peripherals, and cable management for users.
Hydraulic Mechanic & Office Manager
Matic Hydraulics
02.2022 - 02.2023
- Managed the companies inventory through ordering, receiving, and maintaining documentation of current material.
- Completed requisitions for materials needed in new projects.
- Disassembled and reassembled a wide range of hydraulic cylinders.
- Created worksheets and systems to track current jobs in progress in order to meet deadlines for customers.
- Maintained a positive attitude at all times in a fast-paced, high demanding environment.
- Used tools to measure the dimensions of various items for ordering purposes.
- Actively communicated with vendors and customers when necessary in regards to changes in budget and/or timeline.
Manager
AMC
12.2018 - 04.2021
- Developed action plans and delegated tasks for a team of 100+ employees to ensure the satisfaction of over 10,000 daily customers.
- Troubleshooted and repaired electronic equipment needed for daily operations.
- Stabilized business financial health by adjusting processes and maintaining operational excellence.
- Overlooked the buildings' administration and successfully passed our company audit with a score of 98%.
- Collaborated with fellow leadership teams to ensure company goals were achieved.
- Conducted the hiring process for new employees, which included interviewing, onboarding, and training.
- Maintained food and beverage department through conducting counts, ensuring DOH guidelines were being met, creating processes to reduce shrinkage, and completing orders accordingly.
Tech Support & Site Manager
Homer Logistics
12.2015 - 10.2017
- Installed and set up the logistics application needed for daily operation onto 300+ phones.
- Assisted the software engineering team with bug detection.
- Repaired and maintained bikes used by couriers.
- Managed a fleet of 120+ daily riders and ensured employee's concerns were addressed by upper management.
- Created worksheets to keep track of employees, inventory, and repairs.
- Assisted in the planning and execution of office relocations, ensuring minimal disruption to daily tasks.
Education
Bachelor of Arts - Computer Science
Hunter College of The City University of New York
New York, NY09.2021
Associate of Applied Science - Computer Information Systems
Borough of Manhattan Community College of The City University of New York
New York, NY01.2021
Skills
- Documentation and control
- Team Leadership
- Troubleshooting and Diagnostics
- Debugging
- Customer Relations
- Operations Management
Languages
Spanish
Native or Bilingual
Italian
Limited Working
Portuguese
Limited Working
Timeline
IT Field Service Technician
Northwell Health
02.2024 - Current
SDA Agent
Agilant Solutions
02.2023 - 02.2024
Hydraulic Mechanic & Office Manager
Matic Hydraulics
02.2022 - 02.2023
Manager
AMC
12.2018 - 04.2021
Tech Support & Site Manager
Homer Logistics
12.2015 - 10.2017
Bachelor of Arts - Computer Science
Hunter College of The City University of New York
Associate of Applied Science - Computer Information Systems
Borough of Manhattan Community College of The City University of New York
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