Edward DiLollo

Senor Lead Computer Technician

ITS/ATS/Dyopath /Northwell Hospital

07.2003 - Current

Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and policies.
Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation., Obtained and evaluated information about new systems, peripherals and software technology.
Worked with various systems, software and peripherals and various types of medical equipment., Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
Purchased, setup and installed new computers, Learned and implemented new software testing procedures, Deployed devices across multiple facilities, connecting hardware to central network hubs for multi-site interconnectivity.
Enhanced helpdesk ticketing system, resulting in reduction in support call turnaround time, followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Configured hardware, devices and software to set up workstations for employees, broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Removed malware, ransomware and other threats from laptops and desktop systems. Patched software and installed new versions to eliminate security problems and protect data.
Helped streamline repair processes and update procedures for support action consistency., Collaborated with vendors to locate replacement components and resolve advanced problems.
Cross-trained existing employees to maximize team agility and performance., Maximized performance by monitoring daily activities and mentoring team members.
Developed and maintained relationships with customers and suppliers through account development.
Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
Linked computers to network and peripheral equipment.
Imaged and prepared new computers for integration into company networks and systems.