Edward Donnelly

• Created and delivered professional development sessions on Performance and Process improvement skills to 150 healthcare professionals organizations resulting in $169,000 new top line revenue.
• Achieved renewed sales of $508,750 in 3 Workforce Accelerator projects led as NAHQ Navigator through achieving operational goals, solid relationships with key executive and director level stakeholders.
• Advised senior executives on approaches for resolving complex issues impacting operations.
• Generated new sales of $538,000 in Workforce Accelerator engagements in 4 health systems.
• Lead new project launches onsite with the NAHQ team to build professional skills of the participants and executive leadership support of the engagements.
• Grew the NAHQ sales pipeline by over 50 healthcare organizations for Workforce Accelerator and Organizational Membership qualified leads by pipeline.
• Collaborated with NAHQ executive team members on opportunities for improvement and implemented solutions to better streamline operations.
• Contributed to NAHQ deliverable enhancements as a Quality professional and Subject Matter Expert.
• Networked with industry contacts to gain competitive insights and inform best practices.
• Represent NAHQ international forums to build relationships and further promote Quality and Safety in Healthcare.

• Recruited by NAHQ to further develop, refine, and lead the new-to-market NAHQ Workforce Accelerator offering.
• Led and developed 7 Workforce Accelerator engagements as a NAHQ Navigator, resulting in the integration of the NAHQ Healthcare Quality Competency Framework into the Quality and Safety structures at the clients, and the development of more than 700 quality professionals.
• Spearheaded efforts to enhance deliverables, including Individual Development Plans for each participant, documentation of increased competencies, and expanded organizational capabilities.
• Co-led the marketing and sales of the Workforce Accelerator offering, resulting in new and renewed sales of over $500,000.
• Successfully recruited and oriented 2 new NAHQ Navigators, who are leading NAHQ Workforce Accelerator engagements.
• Achieved over 90% customer satisfaction scores for each Workforce Accelerator engagement.

• Completely reorganized operational processes for the acute care division facility educators, integrating external content to improve the skills and knowledge of clinical departments.
• Collaborated with the Learning Management System administrators to achieve 100% compliance of clinical specialty education and development.
• Led the integration of NAHQ learning resources for all 28 acute care division quality teams.
• Direct the Leapfrog process category improvement initiatives in 7 facilities, resulting in improvements in KPIs and overall Leapfrog Safety Grades.
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• Directed and led the organizational skills elevation and performance of the Quality professionals within the acute care division.
• Developed and implemented strategies incorporating the Leapfrog Safety tenets in the Quality and Safety processes in all acute care facilities.
• Implemented and taught established Performance Improvement tools at each hospital to drive improvement in identified areas of opportunity.
• Facilitated the Leapfrog Safety Grade results from 15 'C' hospitals in 2017 to 7 'C' hospitals in 2020, raising the mean numerical grade from 2.85 to 3.07.
• Developed the UHS Leapfrog Toolkit, resulting in 100% implementation and focus on improvement initiatives, and reducing time in research.
• Co-developed and implemented the CAUTI/CLABSI toolkit in 100% of acute care facilities, resulting in a 38% decrease in CAUTIs and a 47% reduction in CLABSI rates across the enterprise in the first year.

Participate in team projects, demonstrating an ability to work collaboratively and effectively.