EDWARD ESCALERA
Virginia Beach
Summary
Hardworking candidate well-versed in the hospitality industry. Experienced in providing exceptional customer service to guests and ensuring efficient operations within the restaurant. Committed to developing a strong working relationship with all members of the restaurant staff to promote optimal service delivery. Detail-oriented individual experienced in hospitality and customer service. Exceptional problem-solving and multitasking skills, with a demonstrated ability to handle challenging situations. Committed to providing superior customer service and creating a welcoming and enjoyable atmosphere for guests. Reliable student with knowledge of conflict resolution, customer communications, and order processing. Aiming to leverage my abilities to successfully fill the vacancy on your team. I can be relied upon to help your team achieve its goals.
Overview
6
6
years of professional experience
Work History
Virginia Tech Dining Services
Virginia Tech
Blacksburg
10.2023 - Current
- Maintained cleanliness of dishes, utensils, and kitchen equipment throughout shifts.
- Operated dishwashing machinery to ensure efficient cleaning processes.
- Sorted and organized dishes by type for streamlined washing and storage.
- Assisted kitchen staff with food prep by cleaning pots and pans promptly.
- Collaborated with team members to manage workload during peak hours.
- Adhered to health and safety standards while handling cleaning chemicals.
- Trained new staff on proper dishwashing techniques and safety protocols.
Viticulture Assistant
Beliveau Farm Winery
Blacksburg
08.2025 - 11.2025
- Harvested grapes efficiently during peak seasons in vineyard operations.
- Inspected grape quality to ensure adherence to industry standards.
- Operated picking tools safely and effectively throughout harvesting processes.
- Collaborated with team members to optimize workflow during harvest days.
- Maintained cleanliness and organization of work areas within the vineyard.
- Reported on grape conditions and harvest progress to supervisors regularly.
- Collaborated with winemaker to develop wine production processes.
- Maintained cleanliness and organization in the winery facility.
- Supported inventory management by tracking supplies and ingredients.
- Coordinated with vineyard staff to ensure timely grape harvesting.
Host, Server, Food Expeditor
Lager Heads
Virginia Beach
05.2020 - 08.2025
- Escorted guests to proper tables, or offered open seating options in the bar and patio areas.
- Monitored restaurant activity to determine seating and dining flow.
- Engaged with guests to maximize satisfaction with food and service.
- Answered phone calls to take reservations, and address guest questions and concerns.
- Adhered to established policies regarding cash-handling procedures.
- Resolved customer complaints courteously and professionally, in accordance with company policy.
- Trained new staff members on proper hosting etiquette and procedures.
- Assisted with menu selections by providing customers with detailed descriptions of menu items and specials.
- Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously.
- Oversaw meal preparation to validate proper order priority and completion.
- Greeted patrons, and coordinated table assignments to meet party preferences and requests.
Floral Assistant
Flowers - Wayne Jones
Virginia Beach
12.2022 - 08.2024
- Created and maintained attractive displays to enhance product visibility.
- Managed inventory by tracking stock levels and restocking as needed.
- Provided support in arranging flowers for special events and weddings.
- Collaborated with team members to streamline daily operations effectively.
- Maintained cleanliness and organization of workspaces and storage areas.
- Kept work areas clean at all times by sweeping floors and wiping down counters and tables.
- Unpacked boxes of fresh cut flowers from wholesalers and suppliers and stored them properly according to type and species.
- Organized floral arrangements in the store's display cases.
- Inspected incoming shipments of flowers for quality assurance prior to stocking shelves.
- Delivered floral arrangements to local businesses and residences as needed.
Restaurant Busser
The Melting Pot
Virginia Beach
11.2019 - 02.2020
- Removed plates and glasses from tables after meals.
- Unloaded and stocked glassware, plates, and utensils.
- Stocked supplies such as napkins, straws, condiments, cups and utensils in dining area.
- Assisted servers with table setup and resetting for large parties or special events.
- Restocked and cleaned facility restrooms and stalls.
- Delivered dishes, silverware, glassware, linens, and other items as needed throughout the restaurant.
- Swept and mopped dining areas after closing.
- Ensured prompt delivery of food orders to guests tables.
Education
Bachelor of Science (B.S.) - Agribusiness
Virginia Polytechnic Institute And State University
Blacksburg, VA, US12-2025
Skills
- Customer service
- Complex Problem-Solving
- Problem solving
- Team collaboration
- Quality assurance
- Innovation skills
- Attention to detail
- Critical thinking
Timeline
Viticulture Assistant
Beliveau Farm Winery
08.2025 - 11.2025
Virginia Tech Dining Services
Virginia Tech
10.2023 - Current
Floral Assistant
Flowers - Wayne Jones
12.2022 - 08.2024
Host, Server, Food Expeditor
Lager Heads
05.2020 - 08.2025
Restaurant Busser
The Melting Pot
11.2019 - 02.2020
Bachelor of Science (B.S.) - Agribusiness
Virginia Polytechnic Institute And State University