Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
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Edward Espejo

Edward Espejo

Miami,FL

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

6
6
years of professional experience

Work History

Assistant Branch Rental Manager

Enterprise Holdings
Miami, FL
03.2022 - Current
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Formed and sustained strategic relationships with clients.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared and submitted reports to supervisor.
  • Employed sales techniques to boost sales and services.
  • Oversaw maintenance, appearance and performance of company vehicles.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Collected payment by processing credit card transactions.
  • Updated and maintained rental agreement files and documents.
  • Explained policies and reviewed documentation to obtain signatures.
  • Answered telephones to assist customers and resolve issues.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.

Home Customer Service Representative

Williams-Sonoma, Inc
Miami, FL
11.2021 - 01.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Educated customers on special pricing opportunities and company offerings.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Mentored new employees on procedures and policies to maximize team performance.

Front of House Team Member

MyRoots Juice Bar & Kitchen
Miami, FL
10.2019 - 01.2020
  • Greeted and talked pleasantly with customers to promote positive image for business.
  • Explained menu items, took orders and delivered food courses according to instruction.
  • Worked with managers to report and resolve customer issues or concerns.
  • Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Cashier/Sales Associate

Dick's Sporting Goods
Miami, FL
05.2017 - 07.2019
  • Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
  • Promoted warranty sales, loyalty initiatives and private-label credit cards, educating patrons on features and benefits.
  • Reported damaged items and incorrect pricing to supervisor.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Met physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
  • Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
  • Reported suspicious behavior, incidents and theft to support loss prevention.

Education

Bachelor of Arts - Psychology

Florida International University
Miami, FL
12.2021

Associate of Arts - Psychology

Miami Dade College
Miami, FL
12.2018

Skills

  • Performance Assessment
  • Business Leadership
  • Financial Oversight
  • Teamwork and Collaboration
  • Verbal and Written Communication
  • Customer Relations
  • Direct Sales
  • Cost Control
  • Data Analysis
  • Logistics
  • Training Management
  • Team Leadership
  • Customer Service Management
  • Performance Evaluation and Monitoring
  • Decision Making
  • Quality Assurance
  • Human Resources Oversight

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Assistant Branch Rental Manager

Enterprise Holdings
03.2022 - Current

Home Customer Service Representative

Williams-Sonoma, Inc
11.2021 - 01.2022

Front of House Team Member

MyRoots Juice Bar & Kitchen
10.2019 - 01.2020

Cashier/Sales Associate

Dick's Sporting Goods
05.2017 - 07.2019

Bachelor of Arts - Psychology

Florida International University

Associate of Arts - Psychology

Miami Dade College

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Edward Espejo