Edward Estrella
Orlando,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Customer Service Agent
Clover Customer Service
11.2020 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Communicated with clients regarding account services, statements, and balances.
- Adapted to new applications and maintained knowledge of current technologies.
Customer Service Agent
Brother Printer Support
11.2016 - 09.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Lead Pawnbroker
EZ Pawn
02.2008 - 05.2015
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Welcomed customers to shop and offered to answer questions on merchandise.
- Made loans on [Type] items after closely inspecting item values, collecting payments or tangible property as collateral.
- Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
Education
High School Diploma -
Grover Cleveland High School
Ridgewood, NY06.2002
Skills
- Call Control
- Case Management
- Information Verification
- Account Management
- Empathetic and Genuine
- Outstanding Communication Skills
- Database Research
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Agent
Clover Customer Service
11.2020 - 05.2023
Customer Service Agent
Brother Printer Support
11.2016 - 09.2020
Lead Pawnbroker
EZ Pawn
02.2008 - 05.2015
High School Diploma -
Grover Cleveland High School