Edward Ferguson
Media,PA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Portfolio Manager/Associate Director
CAMCO Management Company
06.2021 - 01.2024
- Supervised community managers, attended board meetings, assisted in problem-solving, and preparing quarter and yearly assessment reviews
- Personally managed seven properties, consisting of both residential dwellings and 1 commercial development totaling 800+ doors
- Assisted in preparing yearly budgets, paid vendor invoices via Vantaca, property management software, responded to calls and emails, including 24/7 emergency calls
- Solicited, reviewed, and approved vendor contracts via RFP
- Worked closely with vendors on scope of work and followed up ensuring work was completed correctly per contact requirements
- Interacted closely with board members, prepared monthly board meeting agendas, recorded meeting minutes, performed action on assigned items and posted minutes on SharePoint
- Responded professionally to emails in a timely fashion
- Filed emails to maintain an organized inbox showing open items or those that required a follow-up
- Outstanding interpersonal skills: listening, reliability, leadership, positivity, negotiating, empathy, teamwork, and daily conflict resolution
- Experienced in Microsoft Outlook, Word, and Excel
- Used SharePoint to save and retrieve documents
- Received the Gold Star Award for Excellence in Community Association living
- Earned the CMCA designation- Certified Manager of Community Association.
Realtor Associate
Century 21 Adele Shaw & Associates
02.1995 - 12.2020
- Represented buyers, sellers, and landlords of all property types with a concentration on condominium sales, rentals and managing properties
- Interviewed new clients and explained the process, procedures, and contracts involved with purchase or leasing units
- Assisted in managing a portfolio of rental properties and maintained the accuracy of the files
- Collected rents and made deposits in relation to leases while following up on any delinquent accounts
- Prepared and provided necessary documents to new tenants
- Assisted in scheduling and coordinating resident move-ins
- Communicated with clients to understand their needs and preferences
- Acted as a liaison between buyers/sellers, owner/landlords to ensure positive experiences for all parties
- Delivered positive, effective sales presentations
- Managed contracts and leases, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
- Maintained detailed and accurate files of all transactions
- Worked closely with contractors and vendors ensuring work was completed accurately and in a timely fashion with invoices being paid by due date.
Assistant Property Manager
Robert H Wise Management Company
06.2018 - 05.2019
- Assisted in managing a condominium complex with 324+ units
- Supervised front office operations
- Greeted residents and visitors daily and upon arrival, offered assistance and answered questions to ensure all questions and concerns were addressed
- Resolved conflicts between tenants in the most effective manner
- Ensured policies and rules were followed by all residents
- Escalated any major issues to the property manager for immediate remediation
- Kept accurate records of all resident and tenant correspondence
- Performed weekly coding and payment of vendor invoices
- Scheduled move-in and out appointments
- Communicated with residents to resolve maintenance issues
- Coordinated and documented projects to ensure resident compliance
- Answered phones and directed calls appropriately.
Teacher
Archdiocese of Philadelphia
01.1985 - 06.1996
- Middle school teacher, English, grades 6-8
Education
Bachelor of Science in Education -
Villanova University
Villanova, PASkills
- Customer service (10 years)
- Detail-oriented (10 years)
- Excellent communication skills (10 years)
- Fast learner (10 years)
- Microsoft Office (5 years)
- Leasing (10 years)
- Portfolio Management (5 years)
- Property Management (6 years)
- Project Coordination (5 years)
- Vendor Management (5 years)
- Annual Performance Reviews
- Client Relations
- Complaint Resolution
Certification
Real Estate License, 02/01/95, 05/01/21
CMCA Designation 2023
Additional Information
True, True, True, True, True, True, True, True, True, True
Awards
CMCA Designation, 02/01/23, Certified Manager of Community Associations
Timeline
Portfolio Manager/Associate Director
CAMCO Management Company
06.2021 - 01.2024
Assistant Property Manager
Robert H Wise Management Company
06.2018 - 05.2019
Realtor Associate
Century 21 Adele Shaw & Associates
02.1995 - 12.2020
Teacher
Archdiocese of Philadelphia
01.1985 - 06.1996
Bachelor of Science in Education -
Villanova University
Real Estate License, 02/01/95, 05/01/21
CMCA Designation 2023
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