Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

EDWARD FERNANDEZ

Nokomis,FL

Summary

Hospitality professional with over 7 years of experience leading high-volume food and beverage operations in hotels, restaurants, and fast-casual concepts. Proven ability to elevate guest satisfaction, streamline operations, and drive consistent revenue growth. Skilled in training, team development, cost control, and compliance with health and safety standards. Bilingual in English and Spanish, with a passion for delivering exceptional guest experiences and building high-performing teams.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Manager / CorporateTrainage – Store Openin

Puravida Miami Florida.
04.2022 - Current
  • Oversaw daily operations of a high-volume fast-casual concept, increasing annual revenue by 15%.
  • Designed and led training programs for kitchen and front-of-house staff, boosting productivity by 20%.
  • Maintained profit margins through effective food cost control and labor optimization.
  • Launched new store openings and implemented service protocols across locations.
  • Cultivated a strong team culture, achieving a 95% employee satisfaction rate.

Director of Operations / Food & Beverage Manager

Sheraton Hotel NY / Springhills Hotel NY/
01.2020 - 03.2022
  • Managed F&B operations across two properties, generating $6–10M in annual revenue.
  • Improved overall revenue by 18% through innovative service strategies and upselling programs.
  • Ensured brand consistency and high service standards throughout dining operations.
  • Directed all aspects of budgeting, staffing, and vendor negotiations.

Restaurant General Manager

1 HOTEL BROOKLYN BRIDGE/ THE OSPREY-Restaurant
12.2017 - 12.2020
  • Analyzes and resolves work problems or assists employees in solving work problems
  • Manages in compliance with established company policies and procedures, along with local, state, and federal laws and regulations
  • Proactively manage sanitation, maintenance, security and prevention of injury from accidents to ensure the safety of guests and staff
  • Supervises daily shift operations in absence of Assistant Restaurant Manager
  • Led a team of 50+ in a high-end dining environment, improving guest satisfaction by 20%.
  • Reduced annual costs by $250,000 by streamlining inventory and purchasing systems.
  • Developed FOH/BOH training systems achieving 95% brand compliance.
  • Partnered with culinary team to optimize menu strategy, increasing revenue by 15%.
  • Passed three consecutive health inspections with perfect scores.

Education

Bachelor Degree - Psychology And Human Services

City University of New York
04.2019

Associate of Arts - Sociology

Bronx Community College of The City University of New York
The Bronx, NY
05.2017

Skills

  • Cross-Functional Team Management
  • Sales Team Development
  • Policy/Program Development
  • Supervision and Training
  • Performance Improvements
  • Problem Anticipation and Resolution
  • Sales Tracking
  • Employee Motivation
  • Performance Evaluation and Monitoring
  • Records Organization and Management
  • Human Resources Oversight
  • Staff Development
  • Cost Reduction
  • Hiring and Onboarding
  • Resource Allocation
  • Recruitment and Hiring
  • Decision Making
  • Staff Scheduling
  • Assignment Delegation
  • Administrative Management
  • Business Leadership
  • Training Management
  • Attention to Detail
  • Budget Development
  • Expense Monitoring
  • Information Confidentiality
  • Project Management
  • Team Building and Leadership
  • Financial Oversight
  • Recordkeeping and File Management
  • Network Administration
  • Work Planning and Prioritization
  • Resourceful and Analytical
  • Verbal and Written Communication
  • Training and Development
  • Supplies Ordering
  • Contract Administration
  • Customer Service
  • Employee Supervision
  • Timesheet Processing
  • Supply Chain
  • Writing and Verbal Communication
  • Product Tracking
  • Order Placement
  • Management Software
  • Budgetary Planning
  • Schedule Coordination
  • Time Management
  • Focus Group Coordination
  • Team Exercises
  • Simulation Leadership
  • Training Method Development

Languages

SPANISH
ENGLISH

Certification

Food Manager Certification

Timeline

General Manager / CorporateTrainage – Store Openin

Puravida Miami Florida.
04.2022 - Current

Director of Operations / Food & Beverage Manager

Sheraton Hotel NY / Springhills Hotel NY/
01.2020 - 03.2022

Restaurant General Manager

1 HOTEL BROOKLYN BRIDGE/ THE OSPREY-Restaurant
12.2017 - 12.2020

Bachelor Degree - Psychology And Human Services

City University of New York

Associate of Arts - Sociology

Bronx Community College of The City University of New York

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EDWARD FERNANDEZ