Edward Flagg
Los Angeles,USA
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
12
12
years of professional experience
Work History
General Manager
Hugo Boss
12.2021 - Current
- Managing $14M in revenue overseeing 1 flagship and 4 shop in shops
- Reduce inventory shrinkage from over 3% to 0.1% by performing weekly cycle counts
- Consistently deliver elevated client experiences; plan client appointments to maximize results
- Cultivate strong relationships with top clients throughout the world via exceptional service and deep personalized outreach
- Provide product knowledge training, event information, targeted selling, and individually crafted coaching
- Maintain a linear focus on driving sales, setting work pace, and delivering on store goals
- Analyze all sales reports, P&L and data to determine needs of business and partners in setting new strategies
Retail Director
RtA
09.2020 - 12.2021
- Implemented a new Clientele program for entire company
- Started new consignment and studio program that as increased revenue by 36% in my first 90 days
- Created new hire on-boarding training program for entire company
- Responsible for onboarding, training, ongoing education, and performance management of the selling team
- Consistently deliver elevated client experiences; plan client appointments to maximize results
- Cultivate strong relationships with top clients throughout the world via exceptional service and deep personalized outreach
- Provide product knowledge training, event information, targeted selling, and individually crafted coaching
- Maintain a linear focus on driving sales, setting work pace, and delivering on store goals
- Analyze all sales reports and data to determine needs of business and partners in setting new strategies
Area Manager - USA
Opening Ceremony
10.2019 - 07.2020
- Oversaw New York locations, managing all P&L with $35M in revenue
- Delivered a 25% increase from a 20% decrease in sales by focusing on elevated client experience, top sellers, areas of opportunity and delivering strong KPI results in every location
- Implemented a new Clientele program for entire company
- Created new hire on-boarding training program for entire company
- Responsible for onboarding, training, ongoing education, and performance management of the selling team
- Consistently deliver elevated client experiences; plan client appointments to maximize results
- Cultivate strong relationships with top clients throughout the world via exceptional service and deep personalized outreach
- Provide product knowledge training, event information, targeted selling, and individually crafted coaching
- Maintain a linear focus on driving sales, setting work pace, and delivering on store goals
- Analyze all sales reports and data to determine needs of business and partners in setting new strategies
General Manager/Area Manager
REISS
07.2016 - 10.2019
- Awarded International Manager of the Year 2018 Delivered highest year of sales since 2011
- Received 2 promotions, turning around 2 flagship businesses, delivering +45% LY
- Employee development - 4 ASM promoted to SM and multiple Sales Associates promoted to supervisors under my leadership
- Delivered a 20% increase in conversion over LY and highest ADT and UPT in N.A
- Selected by VP to assist in creating a successful new clientele program
- Hosted multiple elevated events for VIP clients
- Ensured selling floor & back of house logistical functions were completed and addressed in a timely manner
- Forged strong relationships with the buying office to increase sales quota, inventory, and customer service
- Implemented multiple training seminars in partnership with the merchandising team for North America
Area Manager
Erwin Pearl
01.2013 - 06.2016
- Created a client relations management strategy, which resulted in an increase in revenue by 22%
- Outreached and implemented an event for New York Mission Society which resulted in $10,000 revenue
- Increased Conversion rate by 31% by re-merchandising weekly, sending personalized emails that showcased new arrivals, built appointment business and trained the team on exceptional service
- Suggested to Director of Stores, a monthly cycle count for better inventory management, that was implemented company-wide
Education
Califorina State of Los Angeles
Los Angeles, CA01-2005
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- P&L management
- Client relations
- Strategic planning
- Business development
- Customer relations
Timeline
General Manager
Hugo Boss
12.2021 - Current
Retail Director
RtA
09.2020 - 12.2021
Area Manager - USA
Opening Ceremony
10.2019 - 07.2020
General Manager/Area Manager
REISS
07.2016 - 10.2019
Area Manager
Erwin Pearl
01.2013 - 06.2016
Califorina State of Los Angeles
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