Edward Flahaut
Sheppard Afb,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
Work History
Car Wash Detailer
Park Place Auto Salon
11.2017 - 11.2021
- Promoted repeat business through exceptional customer service and attention to individual needs.
- Collaborated with team members to complete high-volume tasks, ensuring timely completion of all jobs.
- Assisted in training new employees on proper detailing techniques, fostering a positive work culture.
- Maintained a clean and organized work environment for efficient service delivery.
- Conducted thorough inspections before releasing vehicles back to customers, ensuring complete satisfaction with services provided.
Bartender, Server, Manager
Applebee's Bar and Grill
07.2014 - 08.2020
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Server Assistant
Snoqualmie Casino
11.2010 - 03.2012
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Server
Speedway Cafe
05.2006 - 10.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Busser
Airport Cafe
03.2004 - 04.2006
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
High School Diploma -
Riverton High School
Riverton, WY05-2010
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Professional appearance
- Customer service
- Cleanliness standards
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Supervised team of 10 staff members.
Timeline
Car Wash Detailer
Park Place Auto Salon
11.2017 - 11.2021
Bartender, Server, Manager
Applebee's Bar and Grill
07.2014 - 08.2020
Server Assistant
Snoqualmie Casino
11.2010 - 03.2012
Server
Speedway Cafe
05.2006 - 10.2010
Busser
Airport Cafe
03.2004 - 04.2006
High School Diploma -
Riverton High School
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