Edward Fong
Software Developer
Albuquerque,NM
Summary
Highly skilled software development professional with over 6 years of experience bringing talents for software design, development, and integration. Offering advanced knowledge of in-demand programming languages. Background writing code and developing systems and web applications.
Overview
9
9
years of professional experience
12
12
years of post-secondary education
2
2
Certificates
1
1
Language
Work History
System Administrator
Kirtland Air Force Base (TekSynap)
Albuquerque, NM
02.2024 - Current
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with client and project requirements.
- Develop and maintain installation and configuration procedures in accordance with contract and DOD standards.
- Maintain Windows Server operating systems running file, print, web services (IIS), DHCP, NPS, etc.
- Handle ongoing maintenance e.g., service pack installations, hot fixes, software upgrades, etc.
- Improved system performance by implementing server upgrades and hardware replacements.
- Follow policies and procedures for change and incident management.
- Implemented backup solutions, ensuring data integrity and availability in event of disaster or system failure.
- Streamline network administration tasks for increased efficiency through automation scripts.
- Ensure optimal server uptime, monitoring system health and performing routine maintenance.
- Administer SharePoint site collection resources, Site Collection Management/Administration within Microsoft SharePoint 2013
- Implement, manage, and support production environments using VMWare vSphere, VMWare ESXi, and Microsoft Windows Server 2022
Web Developer
Julia's Graphic Design
Albuquerque, New Mexico
01.2016 - Current
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
- Provided front-end development support, creating visually appealing designs that aligned with brand standards.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
- Created RESTful APIs using Django REST framework, enabling seamless communication between front-end and back-end components.
- Developed reusable UI components using Angular libraries, promoting code consistency across projects while reducing development time significantly.
Senior Client Support Technician
Kirtland Air Force Base (Teksynap)
Albuquerque, New Mexico
10.2021 - 02.2024
- Explain technical information in clear terms to non-technical individuals to promote better understanding
- Answer user calls, emails, and trouble tickets to provide Tier 1 support to Commander's Wing and Tier 2 and 3 support to other organizations that are under contract.
- Break down and evaluate user problems, creating and utilizing remote scripts, personal expertise, and probing questions.
- Create, update and close help desk tickets.
- Patch software and install new versions to eliminate security problems, resolve issues and protect data.
- Maintain required documentation of Tier 1 processes and SOP's.
- Unit Software License manager, assisting with purchasing, documentation and reporting of all unit software
- Train and support end-users with software, hardware and network standards and use processes.
- Re-image and configure hardware, devices, and software to set up work stations for employees
- Document support interactions for future reference
CNM Data Center Ops Intern
Central New Mexico Community College
Albuquerque, NM
04.2019 - 10.2021
- Provisioned server patches for over 300 computers across campus.
- Maintained Linux and Windows servers security, configuration, troubleshooting, backup, and restoration of compromised servers.
- Wrote power shell and ansible scripts to automate IT operation processes.
- Participated in team meetings and vendors.
- Worked with Cyber Security team to ensure systems are properly and securely accessible.
- Installed client software on servers.
- Increased customer satisfaction by resolving issues.
IT Tech Support
Central New Mexico Community College
Albuquerque, NM
03.2019 - 05.2021
- Collaborated with multiple vendors to locate replacement components and resolve advanced problems.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated 30-50 user problems, using test scripts, personal expertise and probing questions.
Education
Master of Information Technology - Information Technology
New Mexico State University
Las Cruces, NM 08.2024 - Current
Bachelor of ICT - Software Development
New Mexico State University
Las Cruces, NM 05.2022 - Current
Associate of Applied Science - Computer Information Systems - Programming
Central New Mexico Community College
Albuquerque, NM 03.2019 - 12.2021
Certificate in Computer Programming - Programming
Central New Mexico Community College
Albuquerque, NM 03.2019 - 10.2021
High School Diploma -
Waianae High School
Waianae, HI 04.1988 - 04.1992
Skills
Support Ticket System ManagementTechnical Support TriageRemote System AnalysisDesktop supportCustomer service expert
Certification
CompTia A+ ce Certification
Timeline
Master of Information Technology - Information Technology
New Mexico State University
08.2024 - Current
System Administrator
Kirtland Air Force Base (TekSynap)
02.2024 - Current
Bachelor of ICT - Software Development
New Mexico State University
05.2022 - Current
Senior Client Support Technician
Kirtland Air Force Base (Teksynap)
10.2021 - 02.2024
CompTia Security+ ce Certification
08-2020
CompTia A+ ce Certification
12-2019
CNM Data Center Ops Intern
Central New Mexico Community College
04.2019 - 10.2021
IT Tech Support
Central New Mexico Community College
03.2019 - 05.2021
Associate of Applied Science - Computer Information Systems - Programming
Central New Mexico Community College
03.2019 - 12.2021
Certificate in Computer Programming - Programming
Central New Mexico Community College
03.2019 - 10.2021
Web Developer
Julia's Graphic Design
01.2016 - Current
High School Diploma -
Waianae High School
04.1988 - 04.1992
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balancePersonal development programsPaid time offAccomplishments
- Linked customers' websites to social media accounts, enabling them to improve their site traffic by 35%.
Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Affiliations
- Phi Kappa Phi
Languages
English
Native or Bilingual
Software
Python
C
HTML
JavaScript
NET
Angular
PHP
WordPress
Django
Interests
Music
Travelling
Websites
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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