Edward Foster Graham

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• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Provided primary customer support to internal and external customers.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
• Built relationships with donors, government officials and other organizations to secure funding and support for organization.
• Exercised appropriate cost control to meet budget restrictions and maximize profitability.
• Represented organization to local public by giving presentations and speeches and participating in community events.
• Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
• Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
• Advocated for organization and company mission to raise awareness and support.
• Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
• Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Created promotional materials and provided insightful information to social media, websites and print media to educate public.
• Drove strategic improvements to enhance operational and organizational efficiencies.
• Defined company roles and responsibilities to establish and enhance processes.

• Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
• Used hand-held scanners and physical logs to accurately track item movements.
• Transported inventory items to appropriate locations.
• Kept storage areas organized, clean, and secure to fully protect company assets.
• Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
• Packed items into appropriate containers for shipment.
• Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
• Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.

• Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
• Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
• Checked employees' benefits enrollment for accuracy and inputted all data into [Software].
• Implemented open enrollment system to streamline benefits processes for employees.
• Observed strict procedures to maintain data and plan participant confidentiality.