Summary
Overview
Work History
Education
Skills
Timeline
Manager

Edward Frost

Professional
Lakeland,FL

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

12
12
years of professional experience

Work History

Logistics Coordinator Lead

OnTrac
02.2020 - 06.2024
  • To facilitate the daily independent contractor services, and resolution of service, routing, and delivery issues
  • Analyze freight volume in relation to daily independent contractor availability
  • Compiles statistics and reports for branch operations
  • Tracked orders and notified customers of status or potential delays.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
  • Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.

Delivery Manager

Lowe's
01.2018 - 12.2019
  • Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
  • Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
  • Tracking and ensuring merchandise is accurately accounted for, handled, and delivered
  • Gathering detailed information from customers and conducting safety reviews.
  • Managed resources effectively to avoid unnecessary delivery delays.
  • Supervised delivery staff and general productivity.
  • Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
  • Collaborated closely with other departments to ensure seamless integration of processes and systems, enhancing overall efficiency.

Security Advisor

Defenders/ADT
08.2017 - 01.2018
  • Consult with customer on home security
  • Advising on proper systems set-up drive and up sale security system
  • Conducted regular audits of security systems, identifying vulnerabilities and implementing appropriate countermeasures.
  • Reduced incidents of security breaches by establishing robust surveillance systems and access controls.
  • Identified cost-saving opportunities within contracted services without compromising overall safety levels or quality standards.
  • Enhanced security measures by conducting thorough risk assessments and implementing tailored security protocols.

Accounting Assistant

Heavy Hammer Solutions
09.2015 - 08.2017
  • Providing introductory information to new customers
  • Ensuring that customers are satisfied with products or services
  • Following up with clients or customers to check that they're still satisfied with any purchases
  • Troubleshooting common issues with a product or service.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Wireless Consultant

AT&T
10.2012 - 08.2015
  • Drive wireless sales/B2B to meet daily quotas
  • Conduct presentations to demonstrate to potential clients the benefits of our products
  • Establish and maintain healthy, long-term relationships with clients to generate repeat business and referrals
  • Discover customers' needs and offer solutions to them through the company's services or products
  • Research sales statistics and establish sales potential with new businesses in our target area
  • Determine new ways to make products appealing by observing the environment and current trends.
  • Assisted customers in selecting the best wireless plans, devices, and accessories to meet their unique needs.
  • Researched iterative improvements to local wireless and telecom infrastructure, prioritizing clients' business goals.
  • Built strong relationships with clients by consistently delivering outstanding service and follow-up assistance.
  • Supported store operations through efficient handling of administrative tasks such as data entry, order processing, and payment transactions.
  • Participated in ongoing training programs designed to sharpen knowledge of wireless technologies, enhance selling skills, and reinforce team-building capabilities.
  • Managed inventory levels to ensure optimal product availability for both new and returning customers.
  • Recorded customer feedback for incorporation into future wireless deployment activities.

Education

Associate in Business Management -

Prince George's Community College
Largo, MD

Skills

  • Leadership Experience
  • Organizational Skills
  • Excel (1 year)
  • Management
  • Customer Support
  • Microsoft Office
  • Ability to work independently
  • Analytical and problem-solving
  • Decision making skills
  • Excellent communication skills (written and verbal)
  • Computer skills, including Word, Access, Excel and Outlook ability to multitask
  • Problem-Solving
  • Decision-Making
  • Logistics Analysis
  • Customer Service
  • Shipment Tracking
  • Scheduling Coordination
  • Analytical Thinking

Timeline

Logistics Coordinator Lead

OnTrac
02.2020 - 06.2024

Delivery Manager

Lowe's
01.2018 - 12.2019

Security Advisor

Defenders/ADT
08.2017 - 01.2018

Accounting Assistant

Heavy Hammer Solutions
09.2015 - 08.2017

Wireless Consultant

AT&T
10.2012 - 08.2015

Associate in Business Management -

Prince George's Community College

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