Summary
Overview
Work History
Skills
Timeline
Generic

Edward Galvan

San Antonio,TX

Summary

Offering strong foundation in customer service and keen ability to learn and thrive in a client-focused environment. Brings effective communication and problem-solving skills that are crucial for success in the development of Associates. Ready to use and develop interpersonal and organizational skills in the Manager Intern role.

Overview

8
8
years of professional experience

Work History

Client Services Specialist

Capital Group
09.2016 - Current
  • Conducted quality review of work for INT ADV associates..
  • Develop and create tailored coaching strategies to enhance associate knowledge and foster confidence.
  • Analyze NAT call data to identify areas for performance improvement and provide timely feedback.
  • Provide comprehensive training to new team members, contributing to their successful integration into the department.
  • Monitor performance metrics for new associates to ensure departmental expectations are being met; therefore, improving overall client experience.
  • Facilitate team meetings, provide developmental overviews, lead training, manage new associate onboarding.
  • Tested new system enhancements and functionalities as an early adopter and collaborated with product owners to ensure a functional product.
  • Actively contribute insights and observations and propose recommendations that drive improvement.

Skills

  • Interdepartmental collaboration
  • Strong decision making
  • Dependability
  • Strong interpersonal skills
  • Ability to adapt

Timeline

Client Services Specialist

Capital Group
09.2016 - Current
Edward Galvan