Edward Garcia
Germantown,MD
Summary
Dynamic operations and transportation leader with a proven track record in coordinating time-sensitive mission activities and adapting to evolving operational conditions. Expertise in supporting 24/7 environments while fostering effective communication across teams to ensure the seamless execution of complex operations. Extensive background in Air Force transportation supervision, federal operations support, and customer-facing leadership, complemented by strong situational awareness in high-pressure settings. Currently pursuing a Bachelor of Science in Business Administration with a concentration in Project Management to enhance strategic and organizational capabilities.
Overview
16
16
years of professional experience
Work History
Sensors & Systems Technician
Northrop Grumman
07.2024 - Current
- Coordinate daily technical testing priorities across engineering, quality, production, and supply chain teams to protect schedules and support on-time completion of mission-critical work.
- Provide clear status updates to stakeholders, communicate issues affecting workflow, and help resolve operational bottlenecks in a fast-paced production environment.
- Maintain detailed records supporting audits, traceability, configuration control, and operational accountability.
- Selected as 5S Area Coordinator, leading workplace organization efforts, conducting audits, and supporting continuous improvement initiatives.
- Served as Area Safety Officer, reinforcing safety standards, identifying hazards, and helping maintain a compliant and safe work environment.
Equal Opportunity Specialist
U.S. Department of Veterans Affairs
06.2020 - 06.2024
- Supported day-to-day operations involving sensitive records, case tracking, reporting, stakeholder coordination, and responses to time-sensitive internal and external inquiries.
- Prepared reports, correspondence, and documentation for leadership and cross-functional stakeholders while maintaining accuracy and attention to detail.
- Managed multiple priorities in a high-accountability environment and ensured compliance with policy, privacy, and documentation requirements.
- Coordinated across teams to keep workflow moving, resolve issues, and support consistent service and operational effectiveness.
Air Transportation Craftsman, Staff Sergeant
United States Air Force Reserves
07.2018 - 07.2021
- Supervised Airmen supporting air transportation operations involving cargo movement, passenger processing, equipment accountability, and mission execution.
- Monitored operational activity, adjusted priorities based on changing conditions, and coordinated with multiple stakeholders to maintain mission flow and readiness.
- Maintained documentation, manifests, and records to ensure accuracy, accountability, and timely communication during transportation operations.
- Led training and performance oversight for assigned personnel while reinforcing safety, compliance, and standardized operating practices.
- Worked in a 24/7 operational environment where timely decision-making, situational awareness, and teamwork were critical to successful outcomes.
Assistant Store Manager
Cole Haan
07.2019 - 06.2020
- Supported daily operations, team scheduling, customer service performance, and issue resolution in a high-traffic retail environment.
- Coached employees, maintained service standards, and helped drive operational efficiency through organization, communication, and leadership.
- Handled customer concerns professionally and helped sustain a positive, service-focused culture.
Customer Service Representative
TD Bank
01.2019 - 07.2019
- Provided front-line customer support while accurately processing transactions and maintaining accountability in a deadline-driven service environment.
- Balanced multiple priorities, responded to customer needs, and upheld procedural compliance and quality standards.
Avionics Systems Technician, Staff Sergeant
United States Air Force
08.2010 - 07.2018
- Supported mission operations in time-sensitive environments by troubleshooting aircraft systems, coordinating maintenance actions, and ensuring readiness.
- Supervised personnel, monitored performance, and communicated status updates to leadership in support of operational goals.
- Maintained strict adherence to safety, documentation, and quality requirements while operating under pressure and shifting priorities.
- Managed programs related to unit fitness, training, and readiness, demonstrating project leadership and accountability.
Education
Bachelor of Science - Business Administration, Concentration in Project Management
Southern New Hampshire University
06-2026
Associate of Arts - Business Administration
Montgomery College
Skills
- Operations Control
- Real-Time Decision Making
- Situational Awareness
- Flight / Schedule Coordination
- Stakeholder Communication
- Safety & Compliance
- Team Leadership
- Problem Solving
- Process Improvement
- 24/7 Operations
- Project Coordination
- Customer Service Operations
Additional Information
- Active Secret Security Clearance
- Available for shift work, weekends, travel, and 24/7 operations
- Experienced in cross-functional communication, schedule-focused coordination, and project support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sensors & Systems Technician
Northrop Grumman
07.2024 - Current
Equal Opportunity Specialist
U.S. Department of Veterans Affairs
06.2020 - 06.2024
Assistant Store Manager
Cole Haan
07.2019 - 06.2020
Customer Service Representative
TD Bank
01.2019 - 07.2019
Air Transportation Craftsman, Staff Sergeant
United States Air Force Reserves
07.2018 - 07.2021
Avionics Systems Technician, Staff Sergeant
United States Air Force
08.2010 - 07.2018
Associate of Arts - Business Administration
Montgomery College
Bachelor of Science - Business Administration, Concentration in Project Management
Southern New Hampshire University