Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edward Garver Jr.

Pleasant Prairie

Summary

Results-oriented IT Specialist with 20+ years of experience in network administration, system support, and infrastructure management. Proven expertise in delivering IT projects, securing environments, optimizing performance, and supporting both user and enterprise-level systems. Skilled at cross-functional collaboration, process improvement, and maintaining compliance with industry standards including PCI and ISO.

Professional systems support specialist prepared for high-stakes environments. Extensive experience in diagnosing and resolving hardware and software issues, ensuring seamless operations. Strong focus on team collaboration and achieving results, flexible with changing needs. Proficient in technical support, system maintenance, and effective communication.

Overview

20
20
years of professional experience

Work History

System Support Engineer

Lake County Regional Office of Education
01.2014 - 01.2025
  • Administered network systems including routers, firewalls, and Active Directory domain services
  • Managed remote access, user provisioning, and GPOs across multiple departments
  • Led transition to electronic document management and paperless workflows
  • Oversaw VOIP telephony systems and PCI-compliant payment processing solutions
  • Supported desktops, servers, and end users with software/hardware troubleshooting
  • Conducted Health Life Safety inspections in public school districts
  • Coordinated office moves and ensured continuity of IT infrastructure

Network Administrator

Black Diamond Capital Management, LLC
01.2005 - 01.2014
  • Maintained enterprise network infrastructure across national offices
  • Managed Cisco firewalls, VPNs, and network security protocols
  • Administered Avaya IP Office phone systems
  • Led hardware rollouts and server room installations
  • Coordinated vendors for AV, telecom, and networking systems
  • Delivered Tier 2/3 support for business-critical systems

Education

Bachelor of Applied Science - Information Technology

ITT Technical College
Mount Prospect, IL
01.2007

Skills

  • Network security management
  • Multi-platform operating system support
  • Skilled in using collaboration tools and software
  • Regulatory compliance expertise
  • Coordination of office relocations and transitions
  • Backup and recovery strategies
  • System diagnostics expertise
  • System hardware installation
  • Incident response coordination
  • Experienced with remote assistance software
  • Application configuration management

Timeline

System Support Engineer

Lake County Regional Office of Education
01.2014 - 01.2025

Network Administrator

Black Diamond Capital Management, LLC
01.2005 - 01.2014

Bachelor of Applied Science - Information Technology

ITT Technical College