Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Recovery Specialist
Community Mental Health Affiliates
07.2023 - Current
Maintained client confidentiality and adhered to HIPAA guidelines.
Improved client satisfaction through timely communication and resolution of account discrepancies.
Supported clients with compassionate, empathetic face-to-face counseling.
Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
Property Field Adjuster
Farmers Insurance Company
04.2023 - 07.2023
Managed complex claims involving multiple properties or significant loss values effectively while adhering to strict deadlines imposed by insurance carriers or state statutes of limitations.
Negotiated fair settlements between policyholders and insurance companies, maintaining positive relationships with all parties involved.
Reduced fraudulent claims by conducting thorough investigations and identifying inconsistencies in reported damages.
Balanced workload effectively while maintaining a high level of accuracy, prioritizing tasks based on urgency and importance for overall business objectives.
Assistant Program Coordinator
Community Mental Health Affiliates
08.2022 - 04.2023
Oversees all program functions and operations in accordance with policies, procedures, internal processes, and external regulatory agencies
Provides administrative supervision to all staff to ensure appropriate delivery of services to all
Participates in and documents staff meetings weekly to ensure timely and accurate communication related to client care, facility cleanliness and safety, and other matters
Assists in conducting assessments of all referrals to the program for clinical appropriateness and risk by reviewing all referral information as delegated by the Program Coordinator.
Recovery Specialist
Community Mental Health Affiliates
07.2019 - 08.2022
Develops and monitors treatment plans clients toward the goal of eventual independent living
Supervises and documents the self-administration of medication to program clients
Maintains client medical records by documenting all client activity in the form of progress notes and treatment plans.
Material Handler
Moore Medical/McKesson
10.2016 - 01.2019
Audit and receive daily shipments, record any shipment discrepancies, pick customer orders, strap customer orders, weigh and ship orders, process and ship truck orders, operate order picker to pick full case quantity orders.
Inventory Control Specialist
Toys R US
10.2014 - 10.2016
Perform daily cycle counts, investigate and determine reasons for discrepancies, maintain up to date records on all product recalls, process store-to-store transfers, keep an organized record of all inventory adjustments.
Education
B.A. - Criminology
Central Connecticut State University
01.2014
Skills
Documentation abilities
Investigation techniques
Client Relationship Building
Claims Investigation
Damage Assessment
Property Inspection
Policy Interpretation
Certification
MANDT
CPR
Pharmacology
Licensed Adjuster, All Lines Except Workers Comp
Timeline
Recovery Specialist
Community Mental Health Affiliates
07.2023 - Current
Property Field Adjuster
Farmers Insurance Company
04.2023 - 07.2023
Assistant Program Coordinator
Community Mental Health Affiliates
08.2022 - 04.2023
Recovery Specialist
Community Mental Health Affiliates
07.2019 - 08.2022
Material Handler
Moore Medical/McKesson
10.2016 - 01.2019
Inventory Control Specialist
Toys R US
10.2014 - 10.2016
B.A. - Criminology
Central Connecticut State University
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