Edward George
Los Angeles
Summary
Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Member Service Advisor
Kinecta Federal Credit Union
06.2024 - Current
- Enhanced member satisfaction by promptly addressing concerns and providing accurate information on products and services.
- Streamlined the membership application process for quicker approvals and improved customer experience.
- Developed comprehensive knowledge of various financial products, effectively advising members on suitable options.
- Collaborated with team members to achieve departmental targets and maintain high-quality service standards.
Fraud Prevention Analyst
Bank Of The West
10.2021 - 01.2024
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Proposed settlements for uncomplicated issues to resolve claims.
Hospitality Worker
Sunset Tower Hotel
12.2021 - 08.2022
- Identified and resolved customer complaints concerning food or lodging.
- Established unique service goals to each venue to provide constant and excellent service.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Customer Success Specialist
Wells Fargo
01.2020 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Plant Supervisor
Aramark Uniform & Career Apparel
12.2014 - 12.2019
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Kept accurate and detailed records of personnel progress and productivity.
Education
Associate of Arts - Business
Los Angeles Trade Technical College
Los Angeles, CA09.2025
High School Diploma -
David Starr Jordan Senior High School
08.2007
Skills
- Risk Level Determination
- Creative Solutions
- Anomaly Detection
- Detection Models
Languages
Spanish
Native or Bilingual
Timeline
Member Service Advisor
Kinecta Federal Credit Union
06.2024 - Current
Hospitality Worker
Sunset Tower Hotel
12.2021 - 08.2022
Fraud Prevention Analyst
Bank Of The West
10.2021 - 01.2024
Customer Success Specialist
Wells Fargo
01.2020 - 10.2021
Plant Supervisor
Aramark Uniform & Career Apparel
12.2014 - 12.2019
Associate of Arts - Business
Los Angeles Trade Technical College
High School Diploma -
David Starr Jordan Senior High School
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