Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

EDWARD GLASER

Orland Park,FL

Summary

Versatile and results-driven professional with experience at ADVANCE AUTO PARTS and GLASER'S AUTO AND TOWING. Excelled in customer engagement and problem-solving, enhancing store visual appeal and conducting comprehensive vehicle inspections. ASE-certified in mechanics and parts, demonstrating exceptional teamwork and time management skills. Proven track record of fostering repeat business through excellent service and expertise.

Overview

54
54
years of professional experience
1
1
Certification

Work History

Sales Associate

ADVANCE AUTO PARTS
09.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.

Auto Mechanic

GLASER'S AUTO AND TOWING
01.1971 - 01.2014
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
  • Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
  • Maintained detailed records of each repair performed, facilitating warranty claims processing when needed.
  • Built strong relationships with customers through clear communication of repair needs and expected completion times.
  • Enhanced customer satisfaction by providing timely and accurate repair services for various makes and models.
  • Protected company reputation by consistently following ethical practices when performing all job duties.
  • Ensured customer trust by transparently discussing potential complications that may arise during the course of repairs.

Education

Associate of Science - ELECTRONIC ENGINERING

WENTWORTH INSTITUTE OF TECHNOLOGY
Boston, MA
06-1969

Skills

  • ASE CERTIFIED MECHANIC Customer service
  • ASE CERTIFIED PARTS SPECIALIS Teamwork and collaboration
  • Time management
  • Problem-solving skills

Certification

ASE AUTO MECHANIC RETIRED ASE PARTS SPECIALIST ASE-1593-6474

Timeline

Sales Associate

ADVANCE AUTO PARTS
09.2021 - Current

Auto Mechanic

GLASER'S AUTO AND TOWING
01.1971 - 01.2014

Associate of Science - ELECTRONIC ENGINERING

WENTWORTH INSTITUTE OF TECHNOLOGY

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EDWARD GLASER