Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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EDWARD G. MARTINEZ

Orlando,FL

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

7
7
years of professional experience

Work History

Upholsterer

Embraer Executive Jets
Melbourne, FL
07.2024 - Current
  • Attached decorative trim to furniture pieces using tacks, staples, glue and other adhesives.
  • Measured and cut fabrics with scissors or electric cutting machines to specified sizes.
  • Repaired small and inconspicuous rips or tears in material.
  • Construct and install seat covers, cushions, headrests, armrests, sidewalls, bulkheads, partitions, and other soft furnishings in the aircraft cabin.
  • Measure and cut materials such as leather, vinyl, synthetic fabrics and fire-retardant foams to exact specifications.
  • Fit upholstery components to the aircraft structure or frames using adhesives, fasteners, and Velcro.

Material Handler 2/Tool Crib

Mack Technologies Florida, Inc.
West Melbourne, FL
02.2024 - 07.2024
  • Inspected materials for any damages or defects upon receipt.
  • Assisted with physical inventories as needed by counting parts accurately and quickly.
  • Inspected incoming shipments for damage or discrepancies.
  • Ensured compliance with safety regulations while operating material handling equipment.
  • Loaded and unloaded trucks with appropriate material handling equipment.
  • Verified accuracy of shipments against purchase orders and invoices.
  • Maintained accurate inventory records of all received items.
  • Logged unit quantities and entered data into inventory database.
  • Used digital database to keep records of units and stock moved.

Service Advisor

Fast Lane Automotive
Orlando, FL
11.2022 - 07.2023
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Book appointments.
  • Answer customer questions or concerns over the telephone.
  • Processed and received payments.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Maintained records of customer interactions and transactions.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Prepared invoices for services rendered and collected payments from customers.

Service Porter

Sport Subaru South
Orlando, FL
10.2021 - 11.2022
  • Direct customers to service advisor.
  • Clean and stock service department.
  • Greeted customers entering the dealership showroom and directed them to the appropriate service personnel or department.
  • Received customer vehicles for service and parked them in designated areas.
  • Collected payment from customers for services rendered on their vehicles.
  • Prepared rental cars for customers who requested them while their own vehicle was being serviced.
  • Transported completed vehicles back to the customer's residence or place of business.

Machine Operator

Palmas Printing
Melbourne, FL
01.2020 - 01.2021
  • Adjusted machine settings according to production requirements.
  • Load raw materials into machines according to specified measurements.
  • Troubleshoot malfunctions in equipment or processes.
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Adjust machine settings to complete tasks accurately.
  • Set up and operate machine tools to produce precision parts and instruments.
  • Monitor the feed and speed of machines during the machining process.
  • Inspect finished workpieces to ensure conformance with specifications.
  • Observe machine operations to detect any problems or defects in the finished product.

Stower

Amazon Logistics Warehouse
Orlando, FL
01.2018 - 01.2019
  • Assisted with unloading trailers and stocking items in the appropriate locations.
  • Followed all established procedures regarding shipping and receiving processes.
  • Stowed merchandise in designated areas of the warehouse, including shelves, racks and bins.
  • Loaded and unloaded packages from trucks using a pallet jack.
  • Adhered strictly to company policies related to health and safety guidelines.
  • Assisted colleagues with lifting boxes when necessary during peak periods of activity.
  • Used handheld scanner to sort products onto appropriate shelves daily.
  • Scanned and sorted packages to stage for delivery drivers.

Education

High School Diploma -

Cypress Creek High School
Orlando, FL
01.2019

Skills

  • Parts ordering
  • Payment processing
  • Independent and Team Player
  • Customer service
  • Fabric cutting
  • Quality inspection
  • Inventory management
  • Communication skills
  • Team collaboration
  • Attention to detail
  • Appointment scheduling
  • Time management
  • Effective communication
  • CRM software
  • Multitasking and organization
  • Service scheduling
  • Strong work ethic
  • Goal-oriented mindset

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Upholsterer

Embraer Executive Jets
07.2024 - Current

Material Handler 2/Tool Crib

Mack Technologies Florida, Inc.
02.2024 - 07.2024

Service Advisor

Fast Lane Automotive
11.2022 - 07.2023

Service Porter

Sport Subaru South
10.2021 - 11.2022

Machine Operator

Palmas Printing
01.2020 - 01.2021

Stower

Amazon Logistics Warehouse
01.2018 - 01.2019

High School Diploma -

Cypress Creek High School

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