Edward Gonzalez
Pacifica,CA
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
15
15
years of professional experience
Work History
Shift Manager
McGee Air Services
09.2022 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Managed staff hiring, training and supervision.
Security Shift Manager
Allied Universal
09.2020 - 09.2022
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Kept team compliant with security protocols and appearance standards.
- Investigated incidents and wrote reports.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources.
Transit Bus Operator
Sunline Transit Agency
06.2015 - 08.2020
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Accepted and processed fares.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Followed predetermined routes to consistently meet targets and maintain schedules.
Shift Manager
Platt Electric Supply
09.2008 - 05.2015
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Tracked receipts, employee hours, and inventory movements.
Education
High School Diploma -
Palm Springs High School
Palm Springs, CA06.2005
Skills
- IBM Notes
- Accurate Money Handling
- Train Employees
- Microsoft Outlook
- Microsoft Excel
- Email Software
- Microsoft Project
- Microsoft Office
- Shipment Preparation
Timeline
Shift Manager
McGee Air Services
09.2022 - Current
Security Shift Manager
Allied Universal
09.2020 - 09.2022
Transit Bus Operator
Sunline Transit Agency
06.2015 - 08.2020
Shift Manager
Platt Electric Supply
09.2008 - 05.2015
High School Diploma -
Palm Springs High School
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