Edward Gonzalez
Corporate Travel Counselor
Chicago,Illinois
Summary
Dedicated Bilingual Travel Counselor with demonstrated strengths in customer service, time management and trend tracking. Excellent problem solver who works on finding successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Skilled at completing daily assignments and projects while contributing to team success. Always willing to take on any task. Adapts quickly to new needs, policies and tools.
Overview
27
27
years of professional experience
Work History
Corporate Travel Consultant
Acendas Travel - Remote
Chicago, IL
01.2022 - Current
- Created detailed itineraries for business trips, including flights, hotels, rental cars, and ground transportation.
- Provided customer service support to clients while they are traveling on business trips.
- Assisted in the planning of complex international travel arrangements.
- Researched and provided cost-effective options for corporate travel needs.
- Monitored changes in airline schedules or prices in order to provide cost savings opportunities for the organization.
- Provided guidance and advice on visa requirements for international destinations.
- Processed ticket refunds or exchanges when necessary due to flight cancellations or delays.
- Responded quickly and efficiently to customer inquiries about their upcoming business trips.
- Adhered to all rules, regulations and protocols.
- Delivered superior customer service to clients to foster lasting rapport and secure new assignments.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
Traveler Experience Counselor II
Carlson Wagonlit Travel - Remote
Chicago, IL
08.2004 - 01.2022
- Latin American specialist
- Excellent at multi-tasking skills
- Excellent verbal and written communication skills
- Strong organizational and time management skills
- Self-motivated
- Provides client satisfaction by working closely with Program Managers and l managers to ensure company policy and guidelines are followed correctly
- Training on Sabre, Power Turbo and other travel agency tools
- Direct communication with vendors and third party suppliers
- Customer service orientated
- Extensive experience working with Banking clients.
- Coordinated international and domestic travel arrangements for corporate clients, utilizing cost-effective options.
- Responded promptly to customer inquiries via phone or email in a professional manner.
- Attended trade shows and seminars related to the field of corporate travel management.
- Contacted airlines, hotels, transportation companies and other service providers to resolve problems.
Skills
- Fluent in English and Spanish
- Reservation procedures
- International reservations
- Hotel accommodations
- High volume environments
- Reservations management
- Accurate and detail oriented
- Flexible and versatile
- 27 years of travel industry experience
- Strong analytic skills
- Extensive experience working in a customer service role
- Creative problem solver who rapidly adapts to changing demands
- Effective communicator who works well with clients, vendors and internal staff on all levels
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Corporate Travel Consultant
Acendas Travel - Remote
01.2022 - Current
Traveler Experience Counselor II
Carlson Wagonlit Travel - Remote
08.2004 - 01.2022
Similar Profiles
Lauren JohnsonLauren Johnson
Receptionist / Revenue Optimization Support at Acendas TravelReceptionist / Revenue Optimization Support at Acendas Travel
Fareeha AzamFareeha Azam
Peer Tutor at RemotePeer Tutor at Remote
Lindsay McCoyLindsay McCoy
Homeschool Teacher at RemoteHomeschool Teacher at Remote
Geoffery HeaneyGeoffery Heaney
Veterinary Assistant at Veterinary Emergency GroupVeterinary Assistant at Veterinary Emergency Group
Nat TonerNat Toner
Comics Editor at F NewsMagazineComics Editor at F NewsMagazine