Edward Gonzalez
Milford,CT
Summary
Hardworking professional with 30 years experience in office operations, administrative support, and customer service. Highly organized and self motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
30
30
years of professional experience
Work History
Credit/Documentation Analyst
Pitney Bowes
Shelton, CT
05.1998 - 07.2023
- Handled high volume of order reviews each day to ensure leases are processed on a timely basis
- Built and maintained excellent customer relationships between sales and leasing process to make sure sales and customers needs are met
- Provide support and training to my co workers on policy and procedures
- Identify and develop system enhancements tools and metrics to eliminate errors and facilitate transaction closures
- Conduct complex documentation review on 1mm lease transactions and complete final transaction review process
- Identify deficiencies with lease prior to approving order
- Proficient with various Pitney Bowes system including oracle, sap, rapport and sales force
Customer Service/Collection Account Representative
Pitney Bowes
Sheldon, CT
12.1993 - 05.1998
- Handled customer inquiries and complaints regarding past due accounts.
- Reviewed delinquent accounts for collection action.
- Researched complex customer disputes and provided resolutions within established timelines.
- One of three reps selected as part of pilot project that eventually changed how customers prepaid postage to purchasing postage on credit
- Monitored and trained reps on work process
Education
Bachelor of Science - Business Administration And Management
Sacred Heart University
Fairfield, CT09-1993
Skills
- Critical Thinking
- Problem Solving
- Able to handle multiple task
- Team Oriented and Loyal
- Communicate Verbal and Written
- Flexible and Quick Learner
Timeline
Credit/Documentation Analyst
Pitney Bowes
05.1998 - 07.2023
Customer Service/Collection Account Representative
Pitney Bowes
12.1993 - 05.1998
Bachelor of Science - Business Administration And Management
Sacred Heart University
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