Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Edward Gonzalez

San Antonio

Summary

Dynamic individual with hands-on experience in hard labor and customer service, along with the talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Food Server

Discovery Village
03.2022 - 04.2025
  • Highly Patient and Outstanding Customer Service.
  • Served and Aided Elderly by going above and beyond for their comfort.
  • Explained menu items and suggested appropriate options for food allergy concerns and dietary needs.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Took over 200 order's daily.
  • Assisted Cook with Line work and Cooking.
  • Bussed over 100 tables daily.
  • Inspected dishes and utensils for cleanliness.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.

Junior Operator

OXY Contractor
09.2023 - 03.2024
  • Provided on-the-job training to newly hired workers and team members.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Daily OSHA inspections and training
  • Practiced proper PPE
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Maintained organized work area by cleaning and removing hazards.
  • Tested subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Examined incoming equipment and compared to documentation for accuracy and quality.
  • Organized and detail-oriented with a strong work ethic.
  • Worked outside in all weather conditions.
  • Traveled to different locations and across state lines.
  • Assembled machinery according to changing daily work orders and specific customer needs.

CSR - Customer Service Representative

Task Us
02.2020 - 02.2022
  • Answered constant flow of customer calls with minimal wait times.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved accounting, service and delivery concerns.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service Sales Representative

QVC Contact Center
03.2018 - 02.2020
  • Responded to customer requests for products, services, and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Water Transfer

77 energy
02.2017 - 03.2018
  • Assembled waterlines according to changing daily work orders and specific customer needs.
  • PSI adjustments with water levels for machinery.
  • Collaborated with other departments to optimize production workflows.
  • Inspected products and machines to maintain quality and efficiency.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Worked outside in all weather conditions.
  • Met production targets and tight deadlines by collaborating closely with team members.

Night Shift Lead

Circle K
12.2015 - 01.2017
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Organized evening meetings to set operations for following day and next shift crew.
  • Assisted customers with complaints, questions, and concerns.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained stock of products and ordered new products when stock was running low.
  • Coordinated with production managers, monitoring material movement in and out of facility.
  • Trained staff members to perform inventory management, customer service and maintenance.
  • Worked flexible schedule and extra shifts to meet business needs.

Crew Member

Sonic
07.2014 - 11.2015
  • Worked front counter, drive-thru and other areas.
  • Collaborated with team members to complete orders.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Took orders, prepared meals, and collected payments.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Education

High School Diploma -

Taft High School
San Antonio, TX
06-2014

Skills

  • Store opening and closing
  • Food preparation and handling
  • Telephone etiquette
  • Cash handling
  • Hospitality service expertise
  • Machine operations
  • Safety procedures
  • Production work
  • Microsoft office expertise
  • Keyboard shortcuts

Certification

  • OSHA Certified
  • H2S Safety


Timeline

Junior Operator

OXY Contractor
09.2023 - 03.2024

Food Server

Discovery Village
03.2022 - 04.2025

CSR - Customer Service Representative

Task Us
02.2020 - 02.2022

Customer Service Sales Representative

QVC Contact Center
03.2018 - 02.2020

Water Transfer

77 energy
02.2017 - 03.2018

Night Shift Lead

Circle K
12.2015 - 01.2017

Crew Member

Sonic
07.2014 - 11.2015

High School Diploma -

Taft High School

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