Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edward Graham

Odenton,MD

Summary

Experienced and dynamic professional with a strong background in retail management, customer service, and hospitality. Over five years of experience as a Front End Coach at Walmart, effectively managing staff, planning department activities, and ensuring compliance with internal policies. Proven track record in developing personal growth opportunities, decision-making, and problem-solving. As a Store Manager at Save A Lot, successfully managed a team of 20 employees, served as district hiring manager, and provided insightful sales trend reporting. At LaQuinta, demonstrated exceptional leadership as Night Auditor Shift Manager, overseeing front office operations, budgeting, and maintaining excellent communication across departments. Adept at coaching and counseling employees, resolving guest complaints, and achieving customer service goals. Seeking to leverage extensive experience and skills in a challenging and rewarding position.

Overview

10
10
years of professional experience

Work History

Front End Coach

Walmart
Laurel, MD
10.2019 - Current
  • Strategic Planning: Developing and implementing short-term and long-term objectives, collecting, and analyzing feedback to evaluate effectiveness
  • Program and Service Administration: Supervising daily operations, collaborating with upper management, ensuring compliance with policies and regulations, and analyzing data for decision-making
  • Training and Supervision: Supervising and training staff and evaluating workload for efficiency
  • Financial Management and Compliance: Managing cash operations, ensuring compliance with regulations, reviewing financial reports, and approving journal entries
  • Financial System: Improving the efficiency of financial systems, working on system upgrades and implementations, and auditing system data
  • Organizational Accountabilities: Anticipating customer needs, demonstrating teamwork and communication, contributing to a positive work environment, identifying opportunities for improvement, using resources efficiently, and promoting safety
  • Directed daily operations of a high-volume retail store, overseeing a team of 100+ associates and managing a multimillion-dollar budget
  • Implemented strategic initiatives to enhance customer satisfaction, resulting in a 75% increase in customer feedback scores over 5 years
  • Collaborated with cross-functional teams to execute corporate initiatives, including merchandise resets, promotional campaigns, and new product launches
  • Defined OKRs & KPIs, to track performance vs
  • Goals, and identify levers of improvements for strategic initiatives.

Store Manager

Save A Lot
Seat Pleasant, MD
07.2015 - 10.2019
  • Sales Performance Management: Setting and achieving sales goals to drive profitability
  • Team Management: Recruiting, training, and evaluating employee performance to maximize productivity
  • Visual Merchandising: Ensuring the store maintains a clean, organized, and attractive appearance
  • Inventory Management: Overseeing stock levels and store operations to optimize efficiency
  • Customer Focus: Build relationships in the community to enhance customer experience and brand loyalty
  • Team Leadership: Develop a sales-oriented environment and support creative thinking and risk-taking
  • Training and Development: Conduct product knowledge training and coach team members
  • Operations Management: Oversee general operations, merchandising, inventory, and vendor relationships.

Store Manager

Fossil
Bethesda, MD
01.2015 - 06.2015
  • Served as interim Hiring Manager for district
  • Managed a team of 10 direct reports in a $2 million-dollar store
  • Contributed approximately $400K of total store sales
  • Demonstrated advanced product knowledge to drive sales, repeat business, and to educate and coach employee’s sales approach/technique
  • Assisted in recruiting, hiring, and retention of top talent
  • Aided in setting the standard of team performance.

Education

Bachelor of Science in Health Care Administration -

Purdue Global University
IN
06.2026

Skills

  • Microsoft Office Solutions: Word, Excel, Access, Projects, PowerPoint, Visio, Teams
  • Retail Operations Management
  • Team Leadership and Development
  • Inventory Control and Management
  • Sales and Revenue Growth Strategies
  • Process Improvement and Optimization
  • Budgeting and Financial Analysis
  • Cross-Functional Collaboration
  • Administrative Support
  • Complaint resolution
  • Relationship building and management
  • Problem-solving skills
  • Financial Management
  • Hospitality services
  • Administrative Skills

Timeline

Front End Coach

Walmart
10.2019 - Current

Store Manager

Save A Lot
07.2015 - 10.2019

Store Manager

Fossil
01.2015 - 06.2015

Bachelor of Science in Health Care Administration -

Purdue Global University
Edward Graham