Melinda Greene
Dental Receptionist
Daytona Beach,FL
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.
Overview
22
22
years of professional experience
Work History
Dental Receptionist
Atlantic Coast Prosthodontics
05.2022 - Current
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Streamlined insurance claims processing for faster reimbursement and improved patient experience.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Expedited appointment scheduling through effective utilization of office management software systems.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Managed patient billing processes for timely, accurate payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Processed medical insurance claims and payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Executive Administrative Assistant
Smart Title LLC
04.2021 - 04.2022
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Increased productivity with the implementation of digital tools for document management and collaboration.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Code Enforcement Secretary
Polk County Board Of Communications
08.2019 - 04.2021
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Preschool Assistant Teacher
Brilliant Minds Early Learning Academy
04.2018 - 08.2019
- Improved student engagement by incorporating interactive activities and hands-on learning experiences in lesson plans.
- Enhanced classroom management skills, creating a positive learning environment for students.
- Assisted lead teacher in developing age-appropriate curriculum to support child development milestones.
- Supported children''s social and emotional growth by implementing creative play opportunities and group activities.
- Participated in professional development workshops to stay informed on best practices in early childhood education.
- Ensured a safe and nurturing environment for all students by adhering to preschool policies and procedures.
- Contributed ideas for classroom decorations that fostered creativity and imagination among young learners.
Preschool Teacher
Little Footsteps Academy
09.2017 - 04.2018
- Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
- Assisted in the assessment of each student''s abilities, tailoring instruction to meet individual needs and learning styles.
Managing Partner
GreeneWood, LLC
10.2013 - 03.2018
- Handled the daily counts, Managed office bank account, Set schedules, Managed day to day operations, Prepared Invoices
- Increased client base by implementing effective marketing strategies and fostering long-term relationships.
- Streamlined internal processes for improved efficiency and productivity within the firm.
- Negotiated high-value contracts with clients, securing profitable partnerships for the company.
- Optimized resource allocation, reducing operational costs while maintaining service quality standards.
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
Administrative Assistant
Keller Williams Realty
06.2016 - 10.2017
- Greeted clients, directed phone calls, and set up appointments, Performed administrative duties such as filing, faxing, and scheduling, Communicated with Team Leader, Arranged meetings for Realtor, Reviewed, sorted, and distributed incoming mail, Office management
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Preschool Teacher's Assistant
St. Paul Lutheran Church/School
01.2012 - 07.2016
- Maintained tidy and clean classroom consistent with safety and health standards.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Taught children with creative approaches, methods, and techniques.
- Organized snack time and nap hours.
- Encouraged children to interact with each other and participate in group activities.
- Communicated with parents to inform about child's progress and classroom behavior.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Prepared for lessons by gathering educational materials and setting up equipment.
Customer Service Associate (Temporary Staffing)
Saddle Creek Corporation
04.2010 - 12.2010
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Customer Service Representative
Humana Medicare Insurance
01.2007 - 12.2009
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Medical Receptionist (Temp)
Surgery Center On Lakeland Hills Blvd
07.2006 - 10.2006
- Enhanced patient experience by efficiently managing appointment scheduling and cancellations.
- Reduced wait times for patients by promptly updating and verifying insurance information.
- Improved office efficiency by maintaining organized medical records and filing systems.
- Streamlined check-in process, ensuring accurate data entry of patient information.
- Ensured timely billing processes by accurately recording charges for services rendered during appointments.
- Maintained a clean and welcoming reception area, contributing to a positive patient experience.
Medical Support Specialist
Bunch And Associates, Inc
04.2002 - 07.2006
- Improved patient care by accurately recording medical histories and updating electronic health records.
- Enhanced patient satisfaction with efficient scheduling of appointments and timely followups.
- Streamlined office operations by organizing patient files, maintaining supplies inventory, and managing daily administrative tasks.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for patients with chronic conditions.
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA guidelines.
- Contributed to a positive work environment through effective communication, teamwork, and problem-solving skills.
Education
Legal Secretary Degree - Legal Secretary
Traviss Technical College
Lakeland, FL12.1997
High School Diploma - PROGRAMS
Lakeland Sr. High School
06.1988
Skills
- CPR
- Child care
- Teaching
- Phone and Email Etiquette
- Payment Processing
- Data Entry
- Administrative Support
- HIPAA Compliance
- Patient Scheduling
- Office Opening and Closing
- Issue Resolution
- Understanding of Confidentiality Laws
- Mail Sorting and Distribution
- Patient Relations
- Insurance Billing
- Insurance Verification
- Accounts Receivable
- Appointment Scheduling
Additional Information
- Dot Loop
- Ren Web Billing
- Preparation of Invoices
- Preparation of Field Service Reports
- Accounts Payable and Receivable
- Child Care Assistant Teacher
- Administrative Assistant
- Medicare Billing and Enrollment
- Customer Support Specialist
- Group Medicare
- RX Claims
- Third Party Billing
- Preparation of Charts
- Filing/Clerical/ Receptionist
- Preparation of Pleadings and Motions
- Processing of Daily Reports
- Processing of ASN Receipts
- Processing of Shipping Orders
- Preparation of Pick Tickets
- Preparation of Work Orders
- Preparation of Invoice and Stock Receipts
- Data Entry
Timeline
Dental Receptionist
Atlantic Coast Prosthodontics
05.2022 - Current
Executive Administrative Assistant
Smart Title LLC
04.2021 - 04.2022
Code Enforcement Secretary
Polk County Board Of Communications
08.2019 - 04.2021
Preschool Assistant Teacher
Brilliant Minds Early Learning Academy
04.2018 - 08.2019
Preschool Teacher
Little Footsteps Academy
09.2017 - 04.2018
Administrative Assistant
Keller Williams Realty
06.2016 - 10.2017
Managing Partner
GreeneWood, LLC
10.2013 - 03.2018
Preschool Teacher's Assistant
St. Paul Lutheran Church/School
01.2012 - 07.2016
Customer Service Associate (Temporary Staffing)
Saddle Creek Corporation
04.2010 - 12.2010
Customer Service Representative
Humana Medicare Insurance
01.2007 - 12.2009
Medical Receptionist (Temp)
Surgery Center On Lakeland Hills Blvd
07.2006 - 10.2006
Medical Support Specialist
Bunch And Associates, Inc
04.2002 - 07.2006
Legal Secretary Degree - Legal Secretary
Traviss Technical College
High School Diploma - PROGRAMS
Lakeland Sr. High School