Hi, I’m
Edward L. Greenwald
Summary
Customer-oriented Store Manager offering over 30 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages a team of department managers, store associates and assistant managers.
Overview
32
years of professional experience
Work History
Launch Room CafeBogota, NJ
Owner/Operator
10.2022 - Current
Job overview
- Launched Cafe concept and created a start up business.
- Optimized profits by controlling food, beverage and labor costs.
- Oversaw food preparation, production and presentation according to quality standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Provide the highest level of guest satisfaction by establishing a positive rapport with customers,
The Fresh MarketMontvale, NJ
Store Manager of Operations
07.2019 - 12.2022
Job overview
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Balduccis / Kings Gourmet Markets
Store Manager
01.2011 - 07.2019
Job overview
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Strengthened work flow productivity by hiring, managing and developing top talent.
IKEAParamus, New Jersey
Assistant Food Service Director
01.2005 - 01.2007
Job overview
- Increased sales growth by 16% over previous year through increased customer service, portion control and monitoring food costs
- Monitored food preparation and methods, size of portions, and garnishing and presentation of food to ensure food is prepared and presented in accepted manner.
- Organized and directed worker training programs, resolved personnel problems, hired new staff, and evaluated employee performance.
Whole Foods Market
Assistant Store Team Leader
01.1999 - 01.2005
Job overview
- Promoted store brand, mission and values to employees and customers to maintain ideal store atmosphere.
- Helped store management promote sales-oriented culture with intense focus on delivering superior customer service.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Sutton Place Gourmet / Hay Day MarketsBaltimore, MD
Executive Chef Manager
01.1994 - 01.1999
Job overview
- Ordered food supplies every week to restock inventory, remaining aware of budgets.
- Educated culinary staff on all current safety and food regulations to keep kitchen compliant.
- Prepared recipes, menu cycles and portion sizes within budgets.
Life Care ServicesBaltimore, Maryland
Executive Chef
01.1992 - 01.1994
Job overview
- Created new menu items, managed food expenses and supervised quality to ensure adherence to standards.
- Coordinated and executed menu planning, recipe development and daily restaurant operations.
- Trained kitchen workers on culinary techniques.
- Supervised specialty dish preparation to satisfy customer requests and cater to various dietary needs.
Bandaloops RestaurantBaltimore, Maryland
Chef
01.1991 - 01.1992
Job overview
- Experimented with various ingredients and cooking techniques to develop new and flavorful dishes for customers.
- Selected and developed recipes and planned menus, driving consistent food quality and production.
Education
Maryland Institute College of Art, Baltimore, MD
Bachelor of Arts from Jewelry Design
01.1984
Baltimore International College, Baltimore, MD
Associate of Arts from Culinary Arts
01.1991
Skills
- Employee Supervision and Motivation
- Multitasking and Organization
- Customer Service
- Store Merchandising
- Payroll Management
- Recruiting and Hiring
- Team Building and Leadership
- Assignment Delegation
Timeline
Owner/Operator
Launch Room Cafe
10.2022 - Current
Store Manager of Operations
The Fresh Market
07.2019 - 12.2022
Store Manager
Balduccis / Kings Gourmet Markets
01.2011 - 07.2019
Assistant Food Service Director
IKEA
01.2005 - 01.2007
Assistant Store Team Leader
Whole Foods Market
01.1999 - 01.2005
Executive Chef Manager
Sutton Place Gourmet / Hay Day Markets
01.1994 - 01.1999
Executive Chef
Life Care Services
01.1992 - 01.1994
Chef
Bandaloops Restaurant
01.1991 - 01.1992
Maryland Institute College of Art
Bachelor of Arts from Jewelry Design
Baltimore International College
Associate of Arts from Culinary Arts
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