Edward Guillen Morejon
Panorama city,United States
Summary
Cook with 8 years of experience in diverse culinary environments, excelling in stir-frying, sauce-making, and portioning. Proven track record in enhancing customer satisfaction through innovative recipes, and efficient kitchen operations. Passionate about culinary arts, and continuously learning new techniques to elevate dining experiences.
Dedicated Customer Service Specialist providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Line Cook
Universal Studios
North Hollywood, CA
12.2024 - Current
- Cooked multiple orders simultaneously during busy periods.
- Carved ham, turkey and roast beef for use in sandwiches and buffet carving station.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Grilled and deep fried various foods from meats to potatoes.
- Surpassed sales goals through implementation of successful marketing strategies.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Took special orders in person and over telephone, generating additional revenue every month.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Answered questions from customers by phone and email, offering company details, and policy information as requested.
- Identified opportunities for process improvement within the customer service department.
- Supported sales team members to drive growth and development.
Volunteer
Fifa-world-cup
Los Angeles, California
06.2024 - Current
- Assisted with event logistics during major international sporting events.
- Coordinated volunteer schedules and managed team assignments effectively.
- Facilitated communication between various departments and stakeholders.
- Supported crowd management and ensured attendee safety at events.
- Organized training sessions for new volunteers to enhance their readiness.
- Monitored inventory of supplies and equipment for operational needs.
- Contributed to the planning of promotional activities and fan engagement events.
- Collaborated with diverse teams to create a welcoming environment for visitors.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with other volunteers to create a positive work environment.
- Helped with prep, set up, and breakdown of community and public events.
- Offered support and assistance to community members.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
Prep cook and line cook
Yaamava Resort and Casino at San Manuel
Highland, United States
09.2020 - 06.2023
- Prepared ingredients and cooked dishes ensuring high-quality standards and timely service
- Collaborated with team to streamline kitchen operations, improving efficiency and reducing waste
- Maintained cleanliness and organization of kitchen, adhering to health and safety regulations
- Streamlined food preparation processes, ensuring timely service and high-quality dishes at Yaamava Resort and Casino at San Manuel
- Worked closely with the culinary team to refine menu offerings, enhancing customer satisfaction and repeat patronage
- Optimized ingredient usage, reducing food costs by 15% while maintaining high-quality standards
- Implemented meticulous inventory checks, preventing stock shortages and ensuring consistent kitchen operations
Cook
Levy Restaurant
Los Angeles, United States
12.2018 - 03.2020
- Prepare diverse menu items ensuring quality and presentation, enhancing customer satisfaction
- Collaborate with kitchen staff to maintain high standards of cleanliness and efficiency
- Monitor inventory and manage supplies to prevent shortages and reduce waste
- Implement new recipes and techniques, leading to increased customer engagement and repeat business
- Execute high-volume meal preparation with precision, maintaining quality standards and meeting daily service deadlines consistently
- Passionate about culinary arts, consistently learning new techniques to improve dish quality and elevate dining experiences
- Meticulously follow recipes and presentation guidelines, ensuring each dish meets established standards for quality and taste
- Coordinate with kitchen and front-of-house teams to streamline service, ensuring timely delivery and enhancing overall guest experience
- Prepare customized meals for clients, ensuring dietary needs and preferences are met, resulting in high client satisfaction
- Develop seasonal menus, incorporating fresh, local ingredients, enhancing meal quality and variety
- Maintain kitchen cleanliness and organization, adhering to health and safety standards, reducing contamination risks
- Collaborate with clients to plan special events, delivering memorable dining experiences and positive feedback
Education
Bachelor of Aviation - Aviation Management
National American University
Los Angeles, United StatesCertification - Sports Event Management
Elvtr
Los Angeles, CABachelor of Aviation - Pilot Program
Airman Flight Training
Long Beach, CAHigh School Diploma -
Grant High School
Van Nuys, CASkills
- Braising
- Grilling
- Broiling
- Steaming
- Stir frying
- Roasting
- Frying
- Cutting
- Garnishing
- Portioning
- Plating
- Soup making
- Stock making
- Sauce making
- ServSafe certified
- Food safety practices
- Wood crafting
- Hardwood floors
- Sanding
- Staining
- Varnishing
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Adobe Photoshop
- Flight planning
- Customer service
- Time management
- Problem solving
- Attention to detail
- Communication skills
- Takeoff and landing techniques
- Pre-flight check
- Pre-flight checks
- Single-engine aircraft operation
- Documentation skills
- Aviation security awareness
- Shift checklists
- Navigation
- Teamwork
- Self motivation
- Effective planner
- Data analysis
- Problem resolution
- Team management
- Planning
- Teamwork and collaboration
- Task prioritization
- Analytical thinking
- Analytical
- Networking
- Training & Development
- Flexible and adaptable
- Team collaboration
Languages
- English, Native
- Spanish, Native
Personal Information
Title: sport event management
Certification
- Culinary Nutrition certificate with ACF
- ServSafe
- FIFA Volunteer Certificate
References
- Lauren Terrien
Timeline
Line Cook
Universal Studios
12.2024 - Current
Volunteer
Fifa-world-cup
06.2024 - Current
Prep cook and line cook
Yaamava Resort and Casino at San Manuel
09.2020 - 06.2023
Cook
Levy Restaurant
12.2018 - 03.2020
Bachelor of Aviation - Aviation Management
National American University
Certification - Sports Event Management
Elvtr
Bachelor of Aviation - Pilot Program
Airman Flight Training
High School Diploma -
Grant High School