Edward Hartmann

• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Monitored metrics and developed actionable insights to promote the most effective use of our applications and increase performance.
• Conducted training to promote client productivity and committed to friendly service.
• Managed team of five client success managers and ensured customer contact goals and performance were met for the organization.
• Managed a portfolio of Unifocus most valued clients with over 2.6 million ARR.
• Average churn over this period reflected a rate of 5 percent.

Managed a team of twelve to eighteen consultants in workforce process improvement, training and software implementation.

Met directly with clients at the senior level to determine the most cost efficient and productive methods in the operation of their business.

Helped develop and implement the steps required in change management.

Built successful project plans covering objectives, resources and staffing to meet project milestones and schedule.

Worked with the product development team in quickly implementing bug fixes and the development of roadmaps for product enhancement.

Average ROI for implementations averaged nearly $3 million for our client base.

• Determined areas for improvement and implemented processes to improve productivity and drive profit for hospitality clients.
• Analyzed historical performance, created actions to garner improvement over past performance and recommended solutions.
• Managed project budget and met with top clients to review progress on project scope.
• Identified new revenue ideas and opportunities to increase asset value.