Summary
Overview
Work History
Education
Skills
Affiliations
Cycling and Traveling Enthusiast
Languages
Timeline
Generic
Edward Hendershott

Edward Hendershott

Pasadena,CA

Summary

Communicative and positive easy-going team member with over ten years experience in hospitality industry. Native of Los Angeles, and local in Pasadena looking to expand skills in hospitality, service, floor oversight, and guest satisfaction.

Motivated and talented server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences with ability to stay current on menu items and consistently offer recommendations to meet individual customer needs.

Knowledgeable about handling special dietary requirements and general foodsafety standards.

Overview

17
17
years of professional experience

Work History

Server

Distinctive Catering
01.2010 - Current
  • Delivered catered food and supplies to facility for on-time set-up.
  • Supervised dining table set-up to prepare for diversity of events catering for up to 400 people following strict service standards
  • Prepared serving and appetizer trays and set tables at diverse events.
  • Fostered enjoyable event atmosphere through friendly guest interactions
  • Answered guest questions about event plans and food service choices.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Asked customers for feedback, solved problems, provided additional items throughout meal.

Server

Purans
03.2015 - 01.2020
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Upsold high-profit items such as appetizers and courses to enhance sales numbers.
  • Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed and reset tables to keep dining room and work areas clean, without any issue of floor position
  • Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Supported needs of 3- person wait staff who attended to specific needs of countless customers daily for fine casual dining restaurant, with social relevancy and intentionality

Floor Manager/Door

Gerber Group/Stone Rose At Sofitel Los Angeles
01.2006 - 03.2008
  • Supervised staff, guest entry, reservations and bottle service for up to 300 patrons during evenings
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Consistently exhibited calm demeanor and performed at highest level of customer satisfaction during periods of high volume or unusual events and established positives example for shift team.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

Associate of Arts History Major - History

Santa Monica College
Santa Monica, CA
2024

Accredited By Cervantes Institute of Languages - Spanish

Ole Languages Barcelona- Spanish Immersion School
Barcelona, Spain
2023

Certification of Professional in Performing Arts - Performing Arts

GCC Conservatory For Performing Arts
Los Angeles

No Degree - Performing Arts

Marjorie Ballentine School of Arts
Los Angeles, CA

Skills

  • Strong interpersonal communication skills
  • Trilingual: English, Communicative Spanish, Elementary French 2;soon French 3
  • Ability to work proficiently while under pressure in fast paced environments
  • Served hand crafted dishes and wine to guests using knowledge of menu with ability to make pairings and suggestions
  • Engaged with customers in engaging manner with ability to
  • Take action to correct any problems
  • Handled wine inventory and counted bank accurately with
  • Menu Memorization
  • Dining Customer Service
  • High-Volume Dining

Affiliations


  • SAG-AFTRA
  • Phi Kappa Theta Honors Society

Cycling and Traveling Enthusiast

Avid Cyclist, and World Traveler with living experience in France, Spain and Brazil, and their respective regions and cuisines.

Languages

English
Native or Bilingual
Spanish
Limited Working
French
Elementary

Timeline

Server

Purans
03.2015 - 01.2020

Server

Distinctive Catering
01.2010 - Current

Floor Manager/Door

Gerber Group/Stone Rose At Sofitel Los Angeles
01.2006 - 03.2008

Associate of Arts History Major - History

Santa Monica College

Accredited By Cervantes Institute of Languages - Spanish

Ole Languages Barcelona- Spanish Immersion School

Certification of Professional in Performing Arts - Performing Arts

GCC Conservatory For Performing Arts

No Degree - Performing Arts

Marjorie Ballentine School of Arts

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Edward Hendershott